ADCI
E-Commerce
Sr.ProgramManager,Storewalk+
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Program Manager, Storewalk+ at ADCI. Skills: Program management, Process improvement, Customer experience. Own vision and definition. Own planning, forecasting”
What You'll Achieve.
Improve customer experience; Enable Selling Partners to grow; Improve end-to-end experience; Eliminate defects; Delight customers; Improve net conversion
Industry & Context.
Root-cause analysis
What They're Looking For.
Must Have
5+ years cross functional experience, 5+ years program management, 5+ years project delivery, Define program requirements, Use data and metrics
Nice to Have
2+ years process improvements, Master's degree or MBA
What You'll Do.
Own vision and definition
Set and measure goals
Responsible for execution
Define business use cases
Support data analysts
Turn requirements into specifications
Establish scalable processes
Own service execution strategy
Develop risk mitigation strategies
Responsible for communication
How You'll Work.
Team & Collaboration
Category leaders; Storewalk+ Solutioning POD leaders; Data analysts; Product managers; Leadership
Communication Scope
Flash updates; WBR; QBR; LT Deep dives
Process & Methodology
Program management
Full Job Description
Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon’s flywheel. The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon’s flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time. RBS is looking for a Senior Program Manager who can work at all levels of detail to accomplish team/organization goals, to lead our ‘Storewalk+’ service offering. The Storewalk+ business unit within RBS provides our Customers with next generation buying experience by improving their end-to-end experience on our retail shopping platform. Unlike conventional research approaches, it mimics customer’s shopping journey to discover and eliminate defects that adversely impact customer’s buying experience. Overall, Storewalk+ is designed to delight customers with a seamless decision-making in buying and thereby improving the net conversion for Amazon Key job responsibilities As a Senior Program Manager, you will: 1) Own vision and definition for the Program and Service expansion 2) Own Planning, Forecasting and OP contributions 3) Set and measure goals for the storewalk team responsible for identifying root-causes responsible for significant customer drop-offs across the purchase journey 4) Be responsible for end-to-end storewalk execution, engagement with category leaders for root-cause validation & collaboration with Storewalk+ Solutioning POD leaders. 5) Define the clear requirement of specific business use cases for tech product mgr. 6) Support data analysts and prod
Applying for this Sr. Program Manager, Storewalk+ role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about ADCI?
Real rants from real employees. Read before you apply.