Sr.ProgramManager,ServiceQuality

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. This role will be based in Omaha, NE or San Francisco, CA. At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. The GTM Enablement team is seeking a Senior Program Manager to drive the strategy and execution of our Service Quality program. This role operates as a single point of ownership across Global Support quality programs, including vendor and automation. The Senior Program Manager will set vision and strategy for the program and ensure execution at scale. They will build and operationalize the connective tissue across leaders, teams, and functions to unlock leverage, reduce friction, and drive measurable outcomes across the GTM ecosystem through Service Quality. They will partner closely to drive business results from Service Quality insights with the VP, Global Support, Director, GTM Enablement, Director, GTMVS and other senior leaders. This role requires a balance of strategic thinking and operational excellence. The Senior Program Manager, Service Quality, will identify gaps, design solutions, and implement scalable solutions that elevate enablement effectiveness across regions and teams. Responsibilities: Planning * Builds comprehensive, solid program plans, including project plans