Amazon.com Services LLC
Human Resources, Program Management, pxt
Sr.ProgramManager,RTI
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Program Manager, RTI at Amazon.com Services LLC. Skills: Product strategy, Program management, Process improvement, Customer needs. Define product features. Drive delivery of product features”
What You'll Achieve.
Deliver product features at scale; Deliver process improvements at scale; Improve customer experience; Improve feature usability; Improve success metrics; Achieve team goals; Achieve organization-level goals; Demonstrate return on investment; Enable effective product outcomes; Improve key success metrics; Drive standards across business segments; Support successful rollout; Support sustained adoption
Industry & Context.
Structured thinking; Translate complex business needs; Actionable requirements; Balance competing priorities; Data-driven decision making; Identify anomalies; Resolve anomalies; Post-mortem analysis; Process improvement; Identify inefficiencies
What They're Looking For.
Must Have
Exceptional written and verbal communication skills, Influence and structured thinking, Comfortable operating in ambiguity, Translate complex business needs, Maintain momentum across workstreams, Balance competing priorities, Customer needs at center of decision-making, Data-driven, Understand broad range of analytics techniques, Clear and concise verbal and written style, Transform raw thoughts into clear documentation, Act as Voice of the Customer, Articulate recruiter, candidate, stakeholder needs, Translate needs into business use cases, Prioritize technical requirements, Compelling narratives for senior leadership, Follow Amazon program management best-practices, Work backward from the customer, Participate in customer research, Participate in user studies, Identify interesting use cases, Clarify use case differences, Provide stakeholders insights, Refine business use cases, Support prioritization decisions, Demonstrate return on investment, Ensure usability studies include diverse customers, Act as programmatic business owner, Design ideal-state workflows, Identify process and technology improvements, Standardize processes, Remove operational complexity, Enable effective product outcomes, Translate customer pain-points, Translate operational needs, Clear functional requirements, Clear UX designs, Strategic documentation, Partner with UX designers, Mockup and prototype features, Confirm design meets needs, Ensure plans account for compliance, Ensure plans account for localization, Ensure plans account for accessibility, Communicate clearly and directly, Ensure right information reaches right people, Establish and maintain alignment mechanisms, Keep stakeholders aligned on expectations, Keep stakeholders aligned on progress, Keep stakeholders aligned on timelines, Proactively escalate impasses, Identify Go to Market stakeholders, Articulate feature scope, Articulate feature timeline, Articulate feature owners, Articulate feature risks, Articulate mitigation steps, Accelerate progress by driving decisions, Clear blockers, Escalate appropriately, Drive constructive discussions, Help users reach consensus, Help designers reach consensus, Help developers reach consensus, Help legal reach consensus, Help compliance reach consensus, Help sales teams reach consensus, Be data-driven, Understand risk of acting on vocal minority, Apply analytics techniques appropriately, Define key success metrics, Monitor key success metrics, Build solutions that improve metrics, Identify anomalies in performance, Research anomalies in performance, Escalate performance findings, Drive resolution for anomalies, Analyze product feature launches, Perform post-mortem analysis, Develop operational reporting, Deliver operational reporting, Drive standards across business segments, Develop change management strategies, Execute change management strategies, Support successful rollout, Support sustained adoption, Apply process improvement methodologies, Map current-state workflows, Map future-state workflows, Identify inefficiencies, Define scalable processes, Define scalable mechanisms, Develop Standard Operating Procedures, Deliver Standard Operating Procedures, Develop process documentation, Deliver process documentation, Develop operational readiness materials, Deliver operational readiness materials, Oversee the launch process, Review features for acceptance criteria, Escalate when features do not meet criteria, Manage post-launch support plans, Run retrospectives, Hold post-mortems, Drive adoption by helping users understand benefits, Ensure users understand reasons for changes, Experience using data and metrics, Experience in understanding performance metrics, Experience developing performance metrics, Experience managing cross-functional stakeholders, Experience driving alignment without direct authority, Experience working independently in ambiguous environments, Experience managing multiple competing priorities
Nice to Have
Master's degree or MBA, Experience in Recruiting, Experience in HR, Experience in operations, Experience leveraging technology, Experience implementing lean principles, Experience implementing Six Sigma methodologies, Experience with change management strategies, Experience driving adoption of new processes, Experience driving adoption of new product features, Proficiency with data analytics tools, Proficiency with data analytics techniques, Experience managing product launches end-to-end, Experience managing program launches end-to-end, Experience with beta deployments, Experience with acceptance criteria reviews, Experience with post-launch retrospectives, Exposure to compliance requirements, Experience developing Standard Operating Procedures, Experience delivering Standard Operating Procedures, Experience developing process documentation, Experience delivering process documentation, Experience developing operational readiness materials, Experience delivering operational readiness materials, Experience mentoring junior team members, Experience developing junior team members
What You'll Do.
Define product features
Drive delivery of product features
Define process improvements
Drive delivery of process improvements
Function as business owner
Serve as strategic lead
Partner with business customers
Partner with technical teams
Translate operational needs
Create measurable solutions
Plan feature delivery
Execute feature delivery
Deliver feature delivery
Focus on product feature vision
Impact customer experience
Impact feature usability
Impact success metrics
Impact organization-level goals
Seek direction when needed
Craft compelling narratives
Facilitate complex discussions
Drive clarity across product teams
Translate business needs
Create actionable requirements
Maintain momentum across workstreams
Balance competing priorities
Center decision-making on customer needs
Articulate customer needs
Articulate recruiter needs
Articulate stakeholder needs
Translate needs into business use cases
Prioritize technical requirements
Create compelling narratives
Follow program management best-practices
Work backward from customer
Participate in customer research
Participate in user studies
Identify interesting use cases
Clarify use case differences
Provide stakeholders insights
Refine business use cases
Support prioritization decisions
Demonstrate return on investment
Ensure usability studies include diverse customers
Act as programmatic business owner
Design ideal-state workflows
Identify process improvements
Identify technology improvements
Standardize processes
Remove operational complexity
Enable effective product outcomes
Translate customer pain-points
Translate operational needs
Create clear functional requirements
Create clear UX designs
Create strategic documentation
Partner with UX designers
Confirm design meets customer needs
Confirm design meets business needs
Account for compliance requirements
Account for localization requirements
Account for accessibility requirements
Communicate clearly with customers
Communicate directly with customers
Communicate clearly with end users
Communicate directly with end users
Ensure right information reaches right people
Ensure right information reaches right time
Establish alignment mechanisms
Maintain alignment mechanisms
Keep stakeholders aligned on expectations
Keep stakeholders aligned on progress
Keep stakeholders aligned on timelines
Proactively escalate impasses
Identify Go to Market stakeholders
Articulate feature scope
Articulate feature timeline
Articulate feature owners
Articulate feature risks
Articulate mitigation steps
Drive crisp decisions
Drive timely decisions
Escalate appropriately
Drive constructive discussions
Help users reach consensus
Help designers reach consensus
Help developers reach consensus
Help legal reach consensus
Help compliance reach consensus
Help sales teams reach consensus
Understand risk of acting on vocal minority
Apply analytics techniques appropriately
Define key success metrics
Monitor key success metrics
Build solutions that improve metrics
Identify anomalies in performance
Research anomalies in performance
Escalate performance findings
Drive resolution for anomalies
Analyze product feature launches
Perform post-mortem analysis
Develop operational reporting
Deliver operational reporting
Drive standards across business segments
Develop change management strategies
Execute change management strategies
Support successful rollout
Support sustained adoption
Apply process improvement methodologies
Map current-state workflows
Map future-state workflows
Identify inefficiencies
Define scalable processes
Define scalable mechanisms
Develop Standard Operating Procedures
Deliver Standard Operating Procedures
Develop process documentation
Deliver process documentation
Develop operational readiness materials
Deliver operational readiness materials
Oversee the launch process
Review features for acceptance criteria
Escalate when features do not meet criteria
Manage post-launch support plans
Help users understand benefits
Ensure users understand reasons for changes
Use data and metrics to drive improvements
Understand performance metrics
Develop performance metrics
Manage cross-functional stakeholders
Drive alignment without direct authority
Work independently in ambiguous environments
Manage multiple competing priorities
How You'll Work.
Team & Collaboration
Cross-functional teams; Diverse stakeholder groups; Multiple product teams; Technical teams; Business customers; UX designers; Legal teams; Compliance teams; Sales teams
Communication Scope
Written communication; Verbal communication; Compelling narratives; Complex discussions; Clear documentation; Concise documentation; Direct communication; Executive presentations
Process & Methodology
Program management, Roadmap planning, Agile, Process improvement methodologies, Lean Six Sigma, DMAIC
Full Job Description
The Recruiting Technology Integration (RTI) organization is seeking a Sr. Program Manager to define and drive the delivery of product features and process improvements that enable recruitment at scale. This role functions as the business owner and strategic lead for one or more features within the Talent Acquisition product ecosystem, partnering closely with business customers and technical teams to translate operational needs into measurable solutions. You are responsible for the planning, execution, and delivery of one or more features related to existing Talent Acquisition products. You may be embedded within a single team, focused on the vision for their product features, or you may work across teams. You know how to delight customers. Your work impacts a product's customer experience (CX), feature usability, success metrics (e.g., customer delight, adoption, quality, ROI), team goals, and may impact organization-level goals. You work independently, seeking direction when needed. What We're Looking For Success in this role requires exceptional written and verbal communication skills, strong influence, and structured thinking. You must be able to craft compelling narratives for senior leadership, facilitate complex discussions across diverse stakeholder groups, and drive clarity across multiple product teams without direct authority. You should be comfortable operating in ambiguity, translating complex business needs into actionable requirements, maintaining momentum across interdependent workstreams, and balancing competing priorities while keeping customer needs at the center of decision-making. You are data-driven and understand a broad range of analytics techniques. Your verbal and written style is clear and concise — you are able to transform raw thoughts into clear documentation and direction. Key job responsibilities Product Strategy & Customer Obsession • Act as the Voice of the Customer, articulating recruiter, candidate, and stakeholder needs and transl
Applying for this Sr. Program Manager, RTI role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.