Amazon.com Services LLC
Human Resources, Program Management, pxt
Sr.ProgramManager,RecruitmentOperationsCenter(ROC)
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“Sr. Program Manager, Recruitment Operations Center (ROC) at Amazon.com Services LLC. Skills: Program governance, Operational execution, Executive reporting, Process improvement. Own and drive program governance. Drive operational execution”
What You'll Achieve.
Sustained visibility; Accountability; Consistent reporting; High-quality visibility; Program health visibility; Delivery progress visibility; Reduced operational overhead; Improved delivery predictability; Consistent program management; Reduced ad hoc coordination; Self-service visibility
Industry & Context.
Structured thinking; Managing competing priorities; Driving clarity; Dependency management; Risk assessment; Blocker resolution; Misalignment resolution
What They're Looking For.
Must Have
5+ years program management experience, Experience using data and metrics, Experience owning program strategy, Experience end to end delivery, Experience communicating results to senior leadership
Nice to Have
2+ years driving process improvements, Master's degree or MBA, Knowledge of general AI tools, Experience designing upskilling programs, Experience implementing apprenticeship programs, Experience scaling workforce development programs, Forecasting workforce needs, Leveraging analytics for program decisions
What You'll Do.
Own and drive program governance
Drive operational execution
Own and drive bi-weekly portfolio reviews
Establish executive reporting mechanisms
Provide visibility into program health
Provide visibility into delivery progress
Track and report on capacity utilization
Identify allocation gaps
Identify and implement process improvements
Reduce operational overhead
Improve delivery predictability
Standardize program management workflows
Reduce ad hoc coordination
Develop operational documentation
Maintain operational documentation
Develop reporting templates
Maintain reporting templates
Operate across Tech and Program teams
Proactively escalate risks
Proactively escalate blockers
Proactively escalate misalignments
Avoid late-stage surprises
Build trust through consistent delivery
Build trust through transparent communication
Build trust through reliable follow-through
Facilitate portfolio review
Triage intake requests
Prioritize intake requests
Coordinate dependency resolution
Consolidate status updates
Drive sprint planning
Ensure delivery commitments are on track
Ensure governance mechanisms run smoothly
Maintain focus on technical roadmap
How You'll Work.
Team & Collaboration
Cross-team alignment; Cross-functional leadership; Technical teams; Program teams; Diverse stakeholders; Partner teams
Communication Scope
Executive reporting; Verbal skills; Written skills; Clear communication; Concise communication; Tailored communication
Process & Methodology
Program management, Portfolio reviews, Capacity tracking, Status reporting, Risk management, Dependency management, Process improvement, Workflow standardization, Sprint execution, Roadmap execution
Full Job Description
The Recruiting Operations Center (ROC) organization is seeking a Sr. Program Manager to own and drive program governance and operational execution across the unified ROC structure. You will be responsible for two key work streams. The first, ROC-Level Program Governance, encompasses bi-weekly portfolio reviews, status consolidation, capacity tracking, and executive reporting for Amazon Talent Acquisition leadership. The second work stream supports the Analytics teams by driving operational execution, including intake management, prioritization, progress tracking, and dependency management across stakeholders. What We're Looking For Success in this role requires exceptional organizational rigor, structured thinking, excellent written and verbal skills, and the ability to operate across a complex stakeholder landscape without direct authority. You must be comfortable facilitating cross-team alignment, managing competing priorities across multiple simultaneous work streams, and driving clarity in environments with high intake volume and shifting dependencies. You are data-driven, process-oriented, and skilled at building mechanisms that create sustained visibility and accountability. Your communication style is clear, concise, and tailored to your audience, whether consolidating status for director level reviews or coordinating sprint execution with technical teams. Key job responsibilities Program Governance & Executive Reporting - Own and drive bi-weekly portfolio reviews across ROC, consolidating status, risks, and capacity data for Amazon Talent Acquisition leadership - Establish and maintain executive reporting mechanisms that provide consistent, high-quality visibility into program health and delivery progress - Track and report on capacity utilization across TPM and PM teams, identifying allocation gaps and recommending trade-offs Process Improvement & Scalability - Identify and implement process improvements that reduce operational overhead and improve delivery
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