Sr.ProgramManager,RBSTech-Automations

Retail Business Services (RBS) accelerates Amazon's growth by improving customer and Selling Partner experiences, while optimizing costs across Stores WW. The tech team in RBS develops automations and intelligence that leverages GenAI/Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. We're seeking a Program Manager to drive GenAI automation initiatives within RBS. This role requires equal strength in product thinking and program management. You'll define roadmaps while managing delivery and launches. Partner with Engineering and Science teams to scale automation capabilities across Amazon's retail operations. You'll balance strategic product vision with execution excellence. We believe in “Work Hard. Have Fun. Make History” value by having a focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Work/Life Balance RBS Tech team puts a high value on work-life harmony. It isn’t