ADCI
Project/Program/Product Management--Non-Tech, Program Management, Retail
Sr.ProgramManager,RBSReturnsReduction
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Program Manager, RBS Returns Reduction at ADCI. Skills: Program management, Process improvement, Data analysis. Identify defect opportunities. Prioritize defect opportunities”
What You'll Achieve.
Reduce overall Return Rate; Improve Free Cash Flow; Drive scalable business growth; Improve cost to serve performance; Drive scalable growth; Improve customer experience; Influence Amazon's supply chain cost; Drive measurable results; Improve customer satisfaction
Industry & Context.
Root cause analysis; Data analysis; Strategic recommendations
What They're Looking For.
Must Have
5+ years working cross functionally, 5+ years program management, 5+ years delivering cross functional projects, Experience defining program requirements, Using data and metrics to determine improvements
Nice to Have
2+ years driving process improvements, Master's degree, MBA
What You'll Do.
Identify defect opportunities
Prioritize defect opportunities
Define roadmap for elimination
Build trusted partnerships
Earn stakeholder alignment
Influence senior leaders
Present data-driven business cases
Dive deep into data sets
Present strategic recommendations
Conduct deep research
Execute defect elimination
Develop business cases
Partner with finance teams
Validate impact on returns
Ensure financial alignment
Make financial trade-offs
Manage stakeholder communication
Provide ad-hoc support
Provide ad-hoc analysis
Use advanced analytics tools
Conduct root cause analysis
Prioritize based on impact
Collaborate with cross-functional teams
Gain alignment on implementation
Increase speed of delivery
Ensure alignment on program goals
Communicate with senior leaders
Present data-driven insights
Present recommendations
Influence decision-making
Present decisions to leaders
Drive alignment across areas
Identify causes of returns
Collaborate to eliminate defects
Launch tech solutions
Build scalable tech solutions
How You'll Work.
Team & Collaboration
Cross-functional teams; Key stakeholder groups; System owning orgs; Finance teams; Operations teams; Supply chain teams; Senior leaders
Communication Scope
Presenting recommendations; Data-driven business cases
Process & Methodology
Program management, Roadmap development, Prioritization
Full Job Description
Amazon strives to be Earth’s most customer-centric company, where customers can find and discover anything they want to buy online. Retail Business Services (RBS) accelerates Amazon's growth by improving customer and Selling Partner (SP) experiences, while optimizing costs across Stores WW. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon’s systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience. Returns Reduction as part of Cost to Serve (CtS) BU is a specialized program within RBS focused on driving down overall Return Rate for both Retail and FBA channels. Returns Reduction Program focuses on Upstream defect elimination with focus on defect identification and defect elimination and partners with System Owners, Category Teams, FC ACES, Finance, CS, and abuse-related programs to uncover true drivers and remove them systematically. The team builds mechanisms that strengthen upstream defect visibility, and enable consistent governance and contributing directly to improved Free Cash Flow and scalable business growth. This role will focus on identification and prioritization of high-impact defect opportunities and will own and define the roadmap for elimination of the problem space end to end. They will do this by building trusted partnerships with key stakeholders across technology, finance, operations and earning alignment to pursue defect elimination opportunities and influencing senior leaders through compelling, data-driven business cases. This role requires an individual who is comfortable in diving deep into complex data sets and presenting strategic recommendations to leadership up to three tiers above level. The candidate will bring strong business and supply chain acumen, a bias for action, and the strategic vision by directly contributing to improved cost to serve performance and driving scalable growth across Amazon Stores worldwide. Why You’ll Love This Ro
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