Amazon.com Services LLC

Project/Program/Product Management--Non-Tech, Program Management, transportation and logistics

SrProgramManager,NorthAmericaSurfaceTransportation

$104–185k Bellevue, Washington, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Sr Program Manager, North America Surface Transportation at Amazon.com Services LLC. Skills: Program management, Process improvement, Data analysis. Solve ambiguous, complex problems. Proactively identify risks”

What You'll Achieve.

Enhance operational efficiency; Enhance technological capabilities; Drive improvements quantified with metrics; Minimize delays; Optimize routes; Deliver exceptional service; Enhance efficiency; Enhance reliability; Faster delivery times; Strengthen customer confidence

Industry & Context.

Project/Program/Product Management Non Tech, Program Management, transportation and logistics
Problems you'll solve

Problem solving; Risk identification; Risk mitigation; Root cause analysis

What They're Looking For.

Must Have

5+ years program management experience, 5+ years project management experience, Experience using data and metrics to drive improvements, Experience owning program strategy, Experience owning end to end delivery, Experience communicating results to senior leadership, Bachelor's degree in supply chain, Bachelor's degree in business, Bachelor's degree in engineering, Bachelor's degree in finance, Bachelor's degree in related technical field, Bachelor's degree in related quantitative field, Knowledge of Excel at intermediate level

Nice to Have

2+ years driving process improvements experience, Master's degree, MBA in business, MBA in operations, MBA in human resources, MBA in adult education, MBA in organizational development, MBA in instructional design, MBA in related field

What You'll Do.

Proactively identify risks

Manage full lifecycle of complex cross-functional programs

Develop overall program strategy

Tactically drive teams to deliver

Define program mission

Define program vision

Define program tenets

Set program objectives

Drive program improvements

Partner with teams to source resources

Partner with teams to allocate resources

Partner with teams to coordinate resources

Determine which projects move forward

Oversee gaps between teams

Oversee gaps between processes

Oversee gaps between systems

Help teams reduce exposure to failure modes

Communicate critical business initiatives

Impact critical business initiatives

Develop KPI reporting

Implement KPI reporting

How You'll Work.

Team & Collaboration

Cross-functional programs; Cross-team coordination; Partner with customers; Partner with internal teams; Partner with external teams; Partner with engineering teams; Work with program managers; Work with business leaders; Work with executive team

Communication Scope

Executive presentation; Communicate status; Communicate risks; Communicate process changes; Communicate product changes

Process & Methodology

Program management, Project management

Full Job Description

We're seeking an accomplished Sr. Program Manager to drive strategic transformation across our transportation network. As a key leader in our organization, you'll spearhead critical initiatives that enhance our operational efficiency and technological capabilities.coordinating and driving process execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Key job responsibilities Solve ambiguous, complex problems and proactively identify and mitigate risks (before they become roadblocks) Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics Partner with teams across the business you support and beyond to source, allocate, and coordinate resources Partners with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.) Work with program managers, business leaders and executive team to communicate and impact critical business initiatives Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects About the team Our vision centers on revolutionizing surface transportation through the power of adaptive technology and real-time responsiveness. By implementing data-driven solut

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