Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, pxt
SrProgramManager,LearningDesign&Development
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“Sr Program Manager, Learning Design & Development at Amazon.com Services LLC. Skills: AI-driven transformation, Learning design, Content strategy, Program management. Reimagine learning content creation. Apply AI to compress cycles”
What You'll Achieve.
Compress design timelines from months to days; Produce, review, quality-check, iterate content in days
Industry & Context.
Data-driven improvements; System analysis; Statistical analysis; Decision making; Root cause analysis
What They're Looking For.
Must Have
7+ years program management, Experience using data and metrics, Experience owning program strategy, Experience end to end delivery, Experience communicating results to senior leadership, Bachelor's degree, Experience developing AI products, Experience deploying AI products, Experience managing AI products, Experience using content management systems, Experience using content tools, Experience delivering results for large initiatives, Experience delivering results for cross-functional projects, Knowledge of system architecture, Knowledge of optimization, Knowledge of system dynamics, Knowledge of system analysis, Knowledge of statistical analysis, Knowledge of reliability analysis, Knowledge of decision making
Nice to Have
Master's degree, MBA, Knowledge of Six Sigma tools, Knowledge of Lean techniques, PMP or similar standards, Experience creating process improvements, Experience with automation, Experience with analysis, Experience working with customers, Experience working with technical teams, Experience working with management, Experience in learning design, Experience in learning science, Experience in instructional design, Experience in educational psychology, Deep AI proficiency, Build production-ready AI workflows, Designed automated processes, Created reusable AI systems, Integrated AI into workflows, Changed how work gets done
What You'll Do.
Reimagine learning content creation
Apply AI to compress cycles
Replace manual processes
Use AI-native workflows
Produce content in days
Review content in days
Quality-check content in days
Iterate on content in days
Own AI-accessible content repository requirements
Own AI-accessible content repository strategy
Define metadata standards
Define taxonomy frameworks
Define version control
Define governance tooling
Partner with enterprise product teams
Partner with technical partners
Translate requirements into build
Design AI-first content creation
Design AI-first content retrieval
Design AI-first content assembly
Design AI systems for quality
Build automated governance
Build verification loops
Ensure content meets standards
Identify learning gaps
Lead capability-building
Model AI-first behaviors
Coach designers on AI workflows
Create playbooks for AI work
Create templates for AI work
Create systems for AI work
Drive cross-platform integration strategy
Translate AI content architecture
Coordinate execution with partners
Operate with radical speed
Operate with bias for action
Measure progress in days
Measure progress in weeks
Deliver working outputs iteratively
Validate assumptions with designers
Validate assumptions with program teams
Validate assumptions with learners
Challenge existing processes
Question process existence
Propose AI-native alternatives
Eliminate categories of manual work
How You'll Work.
Team & Collaboration
Cross-functional teams; Enterprise product teams; Technical partners; Enterprise technology partners; Program teams; Learners
Communication Scope
Communicate results to leadership
Process & Methodology
Program management, End to end delivery, Cross-functional initiatives, Cross-functional projects
Full Job Description
We are seeking a Senior Program Manager to lead the AI-driven transformation of how the Learning Design and Development (LDD) team creates, manages, and delivers learning content. This role exists to fundamentally rethink how learning is built — using AI to generate content, enforce quality standards, close learning gaps against role profiles, and compress design timelines from months to days. You will take ownership of foundational work already underway — a modular content ecosystem, AI-enabled workflows, and capability-based learning standards — and accelerate it from prototype to production-ready, AI-native operations. This role is one of two enabling functions that span all three LDD organizational pillars (Learning Design & Journey Architecture, Content Operations & Quality, and Learning Innovation) — you own the AI-powered infrastructure and systems that make them work as one integrated engine. Your work directly enables GOLD’s unified architecture — building the infrastructure and content engine layers that cross-functional teams depend on to deliver learning at scale. This is a transformation leadership role: you will challenge the status quo, model what AI-first work looks like, and pull LDD and GOLD into the future of learning design. Key job responsibilities - Reimagine how learning content is built — by applying AI to fundamentally compress design and production cycles — replacing manual, sequential processes with AI-native workflows that produce, review, quality-check, and iterate on content in days, not months. - Own the requirements and strategic direction for LDD’s centralized AI-accessible content repository — including metadata standards, taxonomy frameworks, version control, and governance tooling — partnering with enterprise product teams and technical partners to translate those requirements into a production-ready build designed for AI-first content creation, retrieval, and assembly. - Design and deploy AI systems that enforce quality at scale
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