Amazon.com Services LLC
Editorial, Writing, Content Management, Program Management, international stores
Sr.ProgramManager,IntegrationProgramManagement,Books
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Program Manager, Integration Program Management, Books at Amazon.com Services LLC. Skills: Content strategy, Program management, Process definition. Define reviewer use cases. Define reviewer processes”
What You'll Achieve.
Improve internal reviewer experience; Improve external customer experience; Prevent risk
Industry & Context.
Decision making; Ambiguous situations; Prioritize competing projects
What They're Looking For.
Must Have
5+ years program management experience, 5+ years project management experience, Experience using data and metrics to drive improvements, Experience owning program strategy, Experience owning end to end delivery, Experience communicating results to senior leadership
Nice to Have
2+ years driving process improvements, Experience working cross functionally with tech teams, Experience working cross functionally with non-tech teams, Experience defining program requirements, Experience using data and metrics to determine improvements, Experience implementing repeatable processes, Experience driving automation, Experience driving standardization, Experience dealing well with ambiguity, Experience prioritizing needs, Experience delivering measurable results in agile environment
What You'll Do.
Define reviewer use cases
Define reviewer processes
Drive content projects lifecycle
Use data analysis for decisions
Use contact analysis for decisions
Use content audits for decisions
Deliver high quality content
Develop strategies to improve content accuracy
Develop strategies to improve content quality
Develop strategies to improve content maintainability
Develop strategies to improve content usability
Define content effectiveness metrics
Manage content effectiveness metrics
Communicate content effectiveness metrics
Evangelize internal content writing standards
Train content developers
Train content strategists
Build effective relationships with stakeholders
Deliver complex global projects
Communicate verbally across organization
Communicate written across organization
Assist with program responsibilities
Assist with program improvement projects
How You'll Work.
Team & Collaboration
Cross functional teams; Global organization; Internal stakeholders; External stakeholders
Communication Scope
Written communication; Verbal communication
Process & Methodology
Program management, Project management, Agile environment
Full Job Description
The Books Training Launch Content team (TLC) is seeking a Sr. Content Strategist who shows strong ownership and enjoys developing content strategies and resources (SOP and customer-facing blurbs) for complex processes, that improves both the internal reviewer and external customer experience. The role will be part of a global organization that will work cross functionality with operations, program managers, product, and other support teams. The ideal candidate sees around corners, is biased for action in ensuring the project/program is set up for success in achieving our goals, has experience making the right tradeoffs, and earns trust through broad stakeholder influence. In this role you will plan, create, maintain, and deliver high quality documentation for complex and high-risk medium to large sized launches and changes. The focus is on creating easily digestible and efficient processes that prevent risk. As a Sr. Content Strategist in our team, you will work with stakeholders to gather requirements for your content plans, use sound business judgment to make quick decisions in ambiguous situations, and effectively prioritize competing projects. To be successful, you will evaluate the effectiveness of your content using metrics, and verbatim feedback and share timely updates with project stakeholders. You will possess excellent writing skills and experience in developing support content. Key job responsibilities Working independently on multiple content projects, the Sr. Content Strategist will: * Define reviewer use cases and processes for new or changing products, tools, policies or business launches * Drive content projects for their entire lifecycle from planning through post-launch measurement * Use a combination of data analysis, contact analysis, and content audits to make content and process decisions and deliver high quality content * Develop and execute strategies to improve content accuracy, quality, maintainability, and usability * Define, manage, and
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