Sr.ProgramManager,GlobalFieldService

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Project Kuiper is seeking a talented individual to manage the launch of Field Service for B2B customers. This role is responsible for leading a program that will launch our professional installation and customer support experiences for B2B. We are looking for a data-driven individual with a relentless focus on delighting customers and ensuring operational excellence. The ideal candidate is a self-starter who is comfortable launching and operating field service operations and device fulfillment with global responsibilities. In this role, you will work with a range of technical and non-technical teams to develop relationships with external partners, support partner onboarding, own the end-to-end field service experience, and undertake detailed performance analysis of all partners. The scope of this role focuses on delivering against key business goals while also innovating and finding efficiencies during the launch of a worldwide service Key job responsibilities - Build and launch Field Service operations for Project Kuiper's B2B channel, focusing on early access customers and strategic partnerships while developing specialized service protocols that can scale globally. - Lead end-to-end execution of Field Service delivery during early testing programs, establishing scalable processes and operational excellence standards that will form the foundation of our worldwide service model. - Develop and maintain relationships with external Field Service partners across global markets, adm