Sr.ProgramManager,GFPElectrification&Infrastructure

We are looking for an exemplary program leader who will own the development and scaling of servicing and maintenance programs for new electrification products entering Amazon's fleet. You will be the connective tissue between product/engineering teams building new technologies and the field operations organizations that must keep them running at scale. Your job is to ensure that every new product we deploy has a clear, executable service & support strategy — from understanding how it fails, to ensuring technicians can fix it, to building the feedback loops that make the next version better. This is a role for someone who thrives in ambiguity. New products don't come with established maintenance playbooks — you'll write them. They don't come with existing technician networks — you'll identify and develop them. They don't come with performance baselines — you'll define the metrics that tell us whether a product is succeeding or struggling in the field. You will take nascent technologies from pilot to production-scale maintenance readiness, building the programs that ensure reliability outcomes keep pace with deployment velocity. While the broader team manages today's fleet, your focus is on what's coming next — ensuring new products are integrated into existing monitoring, ticketing, and dispatch workflows seamlessly, and that the lessons learned from the field flow back to the teams designing the next generation of products. You move fast, operate independently, and have a track record of building program strategies from scratch in ambiguous environments and delivering them at scale. You are comfortable with new technologies, energized by learning how things work (and how they break), and skilled at building cross-functional alignment across engineering, product, operations, and external partners. Key job responsibilities Develop end-to-end servicing and maintenance strategies for new electrification products — from initial technology assessment through scaled field