Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, business and corporate development
Sr.ProgramManager,FuseBillingOperations
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“Sr. Program Manager, Fuse Billing Operations at Amazon.com Services LLC. Skills: Program management, Billing operations, Process improvement. Oversee team as Senior leader. Act as POC for escalations”
What You'll Achieve.
Bring systems to defect-free state; Reduce number of defects; Scale program across business
Industry & Context.
Problem solving; Creative problem solving; Root cause analysis; Data analysis
What They're Looking For.
Must Have
8+ years program management experience, 8+ years project management experience, Experience using data and metrics to drive improvements, Experience owning program strategy, Experience end to end delivery, Experience communicating results to senior leadership, Expert level Excel knowledge, Expert level Excel VBA knowledge
Nice to Have
2+ years driving process improvements experience, Master's degree in business, Master's degree in operations, Master's degree in human resources, Master's degree in adult education, Master's degree in organizational development, Master's degree in instructional design, MBA in business, MBA in operations, MBA in human resources, MBA in adult education, MBA in organizational development, MBA in instructional design
What You'll Do.
Oversee team as Senior leader
Act as POC for escalations
Participate in operational deal reviews
Ensure deals are setup correctly
Ensure deals are launched correctly
Partner on billing systems setup
Partner on billing systems testing
Partner on billing systems launch
Liaise with accounting on invoicing requirements
Liaise with finance on invoicing requirements
Liaise with tax on invoicing requirements
Liaise with accounting on payment requirements
Liaise with finance on payment requirements
Liaise with tax on payment requirements
Develop billing launch SOPs
Monitor defect injection through dashboards
Monitor defect injection through reports
Engage with Fuse Partners
Pro-actively identify systemic discrepancies
Determine root-causes of discrepancies
Lead meetings with internal stakeholders
Lead meetings with external stakeholders
Solve reconciliation projects
Implement solutions to resolve defects
Develop strategic programs to reduce defects
Develop mechanisms to reduce defects
Develop and report on metrics
Track system health from quality standpoint
Anticipate risks to accounting
Anticipate risks to finance
Anticipate risks to business
Anticipate risks to tech leadership
Identify risks to accounting
Identify risks to finance
Identify risks to business
Identify risks to tech leadership
Communicate risks to accounting
Communicate risks to finance
Communicate risks to business
Communicate risks to tech leadership
Develop program strategy based on data analysis
Execute program strategy based on data analysis
How You'll Work.
Team & Collaboration
Business development alignment; Finance alignment; Accounting alignment; Tax alignment; Finance operations alignment; Product alignment; Engineering alignment; External partners engagement; Internal stakeholders engagement; External stakeholders engagement
Communication Scope
Communicate risks; Communicate results
Process & Methodology
Program management, Project management, End to end delivery, Roadmap planning
Full Job Description
The Amazon Fuse team spearheads worldwide distribution efforts for third-party partners on behalf of Prime Video and Prime. As a burgeoning business, we are continuously extending our distribution reach by launching new service offerings with partners around the world. To accomplish our objectives, we require dedicated team members who can help us navigate this dynamic landscape. Fuse Billing Operations team is looking for a customer obsessed Sr. Program Manager with a strong track-record of delivering results and project management experience to support our Pre-Launch and Post-Launch Program Operations. From the Pre-Launch perspective, this involves end-to-end ownership of billing launch mechanisms. We require an individual with a passion for Finance and ability to demonstrate ownership. This role will participate in operational deal reviews (e.g., pricing and tax rates), launches, and ensure invoicing and payment mechanisms are setup timely and accurately in accordance with billing requirements for each locale and/or deal. This role will also develop billing SOPs and metrics, manage automation roadmap, and act as the team’s operational interface for billing launch issues. This role will require regular engagement and alignment with business development, finance, accounting, tax, finance operations, product/engineering teams, and external partners. involves resolving data discrepancies spread across multiple distinct/standalone systems. To achieve this goal, the program manager will engage with internal and external stakeholders to explore all the elements of these discrepancies, identify the root-cause, and implement solutions to correct the discrepancies, bringing all the systems to a defect-free state. The program manager will also develop mechanisms to reduce the number of defects and scale this program across our business. From the Post-Launch perspective, which involves resolving data discrepancies spread across multiple distinct/standalone systems. To achiev
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