ADCI
E-commerce
SrProgramManager(Discovery)
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr Program Manager (Discovery) at ADCI. Skills: Program management, Strategy development, Cross-functional leadership. Own vision for building strategy. Enable customers to complete shopping journey”
What You'll Achieve.
Improve overall customer shopping experience; Deliver best results for customers
Industry & Context.
Disambiguate problems; Break down ambiguous problems; Identify and mitigate risks; Data-driven judgment
What They're Looking For.
Must Have
5+ years working cross functionally, 5+ years program management, 5+ years delivering cross functional projects, Experience defining program requirements, Using data and metrics to determine improvements
Nice to Have
2+ years driving process improvements, Master's degree or MBA, Master's degree in operations research, Master's degree in applied mathematics, Master's degree in theoretical computer science, Master's degree and 8+ years scientists or machine learning engineers management experience
What You'll Do.
Own vision for building strategy
Enable customers to complete shopping journey
Disambiguate problem space
Size problem and opportunity
End-to-end business strategy
Review and collaboration mechanisms
Break down ambiguous problems
Clear abstract use cases
Solution workflows for Tech and Product teams
End to end program management
Multiple parallel tasks
Establish accountability with partner teams
Influence them without authority
Develop strategies to mitigate risks
Reporting and review mechanisms
Communication to Leadership
How You'll Work.
Team & Collaboration
Liaising with remote global teams; Collaboration between multiple teams; Cross-functional engagement
Communication Scope
Written communication; Reporting; Leadership communication
Process & Methodology
Program management, Roadmap development
Full Job Description
Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon’s flywheel. The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon’s flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time. RBS is looking for a Senior Program Manager to lead a Strategy for Shopping Mission Completion for Customers. Amazon Store Walk analysis uncovers critical defects across the Amazon shopping journey — spanning across product discovery, evaluation, and purchase completion. These systemic problems impact the customer shopping journey- from how customers discover and evaluate products to their ability to complete purchases. These issues are categorized into four key defect themes: Data, Search, ASIN, and Customer Experience. To resolve these issues, we recommend a coordinated, cross-functional engagement with partner teams that will improve overall customer shopping experience . This role will be at the center of collaboration between multiple world wide teams in re-imagining the title experience for customers and selling partners. Key job responsibilities Shopping Mission is an essential part of the consumer experience and can fundamentally influence the way customers shop on Amazon as well as shape their perception of Amazon. As a Senior Program Manager - Discovery, you will * Think Big and own vision for building a Strategy that enables customers to complete their shopping journey. * Disambiguate the problem space and size the problem and opportunity for RBS * Be
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