Sr.ProgramManager,CentralLearningSolutions

Central Learning Solutions (CLS) is seeking a strategic Program Manager to own the development and optimization of tier I role management, training and dilution hours planning, and labor tracking automation and standardization processes, programs and tools. This role will be responsible for driving the program strategy, roadmap, launch, and execution for role management solutions that ensure operational excellence across Operations. In this role, you will be responsible for developing and executing learning enablement strategies that streamline how training is planned, assigned, and tracked across Operations. Your expertise in strategic planning will be essential in identifying opportunities to eliminate manual processes, reduce training waste, and create data-driven solutions that ensure the right training reaches the right people at the right time. You will work closely with Learning & Development teams, Operations leadership, and technology partners to harmonize training delivery processes, establish standardized planning approaches, and build automated solutions that drive measurable improvements in training execution and role coverage outcomes. The Central Learning Solutions (CLS) team represents Amazon's strategic approach to unifying and elevating Operations Learning through scalable, high-impact training solutions. Rooted in North America Operations, CLS aims to solve endemic issues, reduce redundancy, and accelerate business performance—ultimately enabling every learner to thrive in pursuit of becoming Earth's Best Employer. Central Learning Solutions (CLS) is seeking a strategic Program Manager to own the development and optimization of tier I role management, training and dilution hours planning, and labor tracking automation and standardization processes, programs and tools. This role will be responsible for driving the program strategy, roadmap, launch, and execution for role management solutions that ensure operational excellence across Operations. In