Sr.ProgramManager,Andon,RBS

We are seeking a Senior Program Manager to lead the ‘Andon for All’ charter - expanding Andon to address all customer-impacting defects across the Amazon network. This role requires strong analytical thinking, business acumen and solution design capability to understand complex customer problems, conceptualize them into signals and logic and define the right defect control mechanisms to prevent defects from recurring. The Senior Program Manager will conceptualize defect prevention strategies, convert customer pain points into productized, scalable solutions and onboard these signals into centralized tech platforms. The role demands sufficient technical depth to design solutions, assess feasibility, define business and system requirements through clear BRDs, write PRFAQs and influence system design, while partnering with Tech and Product teams for implementation. Success in this role depends on high influencing ability to align and secure agreement across multiple tech and business teams on defect control and prevention mechanisms. This is a highly ambiguous, high-impact role accountable for protecting customer experience and trust, preventing defect proliferation and driving durable, technology-enabled mechanisms at scale. Key Performance areas: 1) Ambiguity Management; will be working in new environment where there is no clear ‘right’ path or solution defined earlier. 2) Program Development; Developing the strategy and align with leadership. 3) Building Solutions; Developing tech-first solutions for reducing the manual dependency to drive cost-effective and centralized teams. 4) Dive Deep and eliminate Defects; Diving deep on the data, analyzing trends, inputs to provide data driven solutions to permanently eliminate the defects. 5) Stakeholder Management; Understand partner teams’ problems, identify sweet spots to enable premium relationship with key high-level stakeholders such as category leaders, country managers of new MP launches. 6) Deliver Results; Work bac