Sr.ProgramManager,AMZLFieldSupport

Amazon is looking for a Senior Program Manager to lead service strategy, vendor performance management, and customer satisfaction for fleet safety and technology devices across our last-mile delivery network. This role requires independently managing complex, cross-functional programs including third-party vendor expansion, new product integration, and operational excellence initiatives. You will work backward from delivery service partner needs, partnering with product teams, field operations, external manufacturers, and service providers to scope efforts, set priorities, drive timely decisions, and deliver results that improve device uptime and service performance. The ideal candidate will demonstrate strong analytical capabilities to transform device health data into actionable insights, relationship-building skills to navigate diverse stakeholder groups across operations and engineering, and the ability to accelerate progress by identifying blockers, clearing obstacles, and escalating appropriately. You will own vendor relationships at scale, manage recurring operational reporting processes, and apply process improvement methodologies to increase team efficiency and delivery speed in fast-paced, ambiguous environments. This position requires experience in customer focus, program management, and data-driven decision making. You will partner with internal and external stakeholders to develop strategies that minimize device downtime, reduce service costs, and maximize operational readiness to safely deliver packages to customer doorsteps. Key job responsibilities ● Manage complex, cross-functional programs for device service expansion, vendor transitions, and operational excellence initiatives across hundreds of delivery locations ● Own third-party vendor relationships and performance management, including contract negotiations, service level agreement enforcement, and cost optimization ● Lead new product integration efforts by establishing service readiness requir