Amazon Commercial Services Pty Ltd
Project/Program/Product Management--Non-Tech, Program Management, operations
SrProgramManager,ACES
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“Sr Program Manager, ACES at Amazon Commercial Services Pty Ltd. Skills: Program management, Capability development, Productivity optimisation. Own end-to-end lifecycle of multi-year strategic programs. Develop business cases”
What You'll Achieve.
Drive disruptive productivity improvements; Unlock network-wide improvements; Generate insights that drive leadership decisions; Accelerate program delivery; Embed scalable solutions
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
5+ years program management experience, Experience using data and metrics to drive improvements, Experience owning program strategy, Experience owning end to end delivery, Experience communicating results to senior leadership
Nice to Have
2+ years driving process improvements, Master's degree or MBA
What You'll Do.
Own end-to-end lifecycle of multi-year strategic programs
Develop business cases
Conduct post-implementation reviews
Build AU's All Miles program roadmap
Connect multiyear planning cycles
Influence senior leadership investment decisions
Influence prioritisation decisions
Stand up new operational capabilities
Design programs from the ground up
Scope capability gaps
Design the operating model
Drive adoption through change management
Drive end-to-end productivity improvements
Drive cost improvements
Identify synergies across miles
Build programs that unlock network-wide improvements
Translate operational complexity into outcomes
Combine multiple datasets to surface patterns
Build analytical foundation for programs
Build workflow integrations
Work across disparate data sources
Generate insights for leadership decisions
Design program tracking mechanisms
Maintain program tracking mechanisms
Provide real-time visibility across program portfolio
Apply automation capabilities
Accelerate program delivery
Embed technology-driven solutions
Build relationships across operations
Build relationships across finance
Build relationships across supply chain
Build relationships across technology
Build relationships across channel partner teams
Create effective communication plans
Facilitate alignment across complex landscape
Distil complex problems into clear narratives
Lead structured change management
Define change readiness criteria
Build adoption plans with site operations teams
Measure sustained uplift post-implementation
Partner with ACES Change Management stream
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leadership communication
Communication Scope
Senior leadership communication
Process & Methodology
Program strategy, End to end delivery, Roadmap planning, Milestones, Success metrics
Full Job Description
Amazon Customer Excellence Systems (ACES) is seeking a Senior Program Manager to build and lead multi-year capability programs across All Miles AU Operations, spanning First Mile, Middle Mile, and Last Mile. This is a founding-level, high-impact role at the heart of Amazon Australia's operational transformation, sitting within the ACES Planning Team. ACES Planning is the strategic nerve center that connects Amazon Australia's 3-Year Plan and Annual Operating Plan to ground-level operational outcomes. As the ACES All Miles Senior Program Manager, you will be the engine of that translation: standing up new capabilities, owning the multi-year program portfolio, and driving disruptive productivity improvements across a nationally distributed network at different stages of operational maturity. Key job responsibilities Strategic Program Ownership You will own the end-to-end lifecycle of multi-year strategic programs, from problem definition and business case development through to execution, change management, and post-implementation review. You will build and maintain AU's All Miles program roadmap, connecting multiyear planning cycles into a live portfolio with clear milestones, owners, and success metrics visible to ACES leadership and AU senior leadership. You will influence senior leadership investment and prioritisation decisions through rigorous business case development and data-driven recommendations. New Capability Development You will stand up new operational capabilities across the AU network, designing programs from the ground up in a high-growth, rapidly maturing environment where frameworks don't always exist yet. This includes scoping capability gaps, building the business case, designing the operating model, and driving adoption through structured change management. Amazon Australia is not a steady-state network. This role requires someone who builds, not just maintains. Cross-Mile Productivity Optimisation You will drive end-to-end productivity and cost
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