Straight Arrow
Sr.ProductOperationsManager,MarTech&Subscriptions
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“Sr. Product Operations Manager, MarTech & Subscriptions at Straight Arrow. Skills: MarTech operations, Subscription operations, Product operations, Lifecycle messaging. Operate MarTech platforms. Configure MarTech platforms”
Industry & Context.
Troubleshooting; Root cause analysis; Debugging; Data-driven decision making
What They're Looking For.
Must Have
5+ years product operations experience, 5+ years MarTech operations experience, 5+ years subscription operations experience, 5+ years growth operations experience, Demonstrated experience configuring SaaS platforms, Demonstrated experience operating SaaS platforms, Demonstrated experience improving SaaS platforms, Experience in subscription business, Experience in membership business, Experience in paid content business, Experience in direct-to-consumer business, Hands-on experience with customer engagement platforms, Hands-on experience with marketing automation platforms, Hands-on experience with CRM platforms, Hands-on experience with newsletter platforms, Hands-on experience with lifecycle messaging platforms, Working knowledge of subscription flows, Working knowledge of entitlement flows, Understanding of digital analytics implementation, Understanding of tracking implementation, Experience building workflow integrations, Experience maintaining workflow integrations, Experience troubleshooting workflow integrations, Hands-on experience with consent management platforms, Hands-on experience with user privacy workflows, Hands-on experience with data-governance requirements, Ability to translate requirements into configurations, Ability to translate requirements into implementation plans, Ability to translate requirements into acceptance criteria, Ability to translate requirements into QA steps, Ability to translate requirements into launch checklists, Ability to translate requirements into operational documentation, Excellent communication skills, Cross-functional collaboration skills
Nice to Have
Direct experience with Braze, Direct experience with Piano, Experience in media, Experience in publishing, Experience in digital news, Experience in streaming, Experience in subscription-driven business, Experience configuring mobile subscription flows, Experience supporting mobile subscription flows, Experience with customer data platforms, Experience with data warehouses, Experience with analytics infrastructure, Comfort with technical troubleshooting, Experience supporting A tests, Experience supporting paywall tests, Experience supporting onboarding tests, Experience supporting pricing tests, Experience supporting messaging experiments, Product judgment, UX sensitivity
What You'll Do.
Operate MarTech platforms
Configure MarTech platforms
Optimize MarTech platforms
Operate subscription platforms
Configure subscription platforms
Optimize subscription platforms
Operate messaging platforms
Configure messaging platforms
Optimize messaging platforms
Operate consent platforms
Configure consent platforms
Optimize consent platforms
Operate analytics platforms
Configure analytics platforms
Optimize analytics platforms
Operate identity platforms
Configure identity platforms
Optimize identity platforms
Operate monetization platforms
Configure monetization platforms
Optimize monetization platforms
Configure subscription flows
Configure monetization flows
Configure registration flows
Configure entitlement logic
Configure checkout experiences
Configure renewal paths
Configure cancellation paths
Configure business rules
Operate audience engagement
Operate lifecycle messaging
Configure newsletter logic
Configure segmentation rules
Configure personalization rules
Configure eligibility criteria
Configure campaign setup
Maintain integrations
Troubleshoot integrations
Troubleshoot data flows
Translate business needs
Translate product needs
Translate editorial needs
Translate legal needs
Translate growth needs
Create platform configurations
Create implementation plans
Create acceptance criteria
Create launch checklists
Create operational documentation
Partner with engineering on APIs
Partner with engineering on webhooks
Partner with engineering on data-layer requirements
Partner with engineering on event schemas
Partner with engineering on app store setup
Partner with engineering on technical dependencies
Own configuration within third-party platforms
Own validation within third-party platforms
Configure analytics implementations
Validate analytics implementations
Maintain analytics implementations
Configure tracking implementations
Validate tracking implementations
Maintain tracking implementations
Configure consent-management implementations
Validate consent-management implementations
Maintain consent-management implementations
Configure event tracking
Configure conversion funnels
Configure privacy choices
Configure consent signals
Configure downstream data flows
Serve as launch owner
Serve as operations owner
Monitor performance after release
Troubleshoot cross-system issues
Drive improvements with engineering
Drive improvements with vendors
Drive improvements with stakeholders
How You'll Work.
Team & Collaboration
Product teams; Engineering teams; Growth teams; Legal teams; Editorial teams; Cross-functional teams; Vendors; Internal stakeholders
Communication Scope
Explain system behavior; Explain configuration logic; Explain data flows; Explain implementation tradeoffs; Communicate to technical stakeholders; Communicate to non-technical stakeholders
Process & Methodology
Implementation plans, Launch checklists
Full Job Description
About Us: Straight Arrow is fearlessly dedicated to exposing the hard truths in the stories that are dividing Americans today. We prize stories that connect to our audiences’ daily lives. Check us out at www.san.com and on the Straight Arrow mobile app. Straight Arrow News is on a mission to raise the bar in journalism – and delivering world-class digital products is central to that vision. We’re looking for a Sr. Product Operations Manager, MarTech & Subscriptions to help us build, operate, and optimize the systems that power our subscriber experience, audience insights, and monetization strategies. About the Role As a Sr. Product Operations Manager, MarTech & Subscriptions, you’ll sit at the intersection of product, engineering, growth, and product operations, driving initiatives that span content management, subscriptions, identity, privacy, messaging, analytics, and syndication. This is a hands-on role where you’ll go beyond writing specs – you’ll actively configure and operate the MarTech, subscription, consent, analytics, and workflow platforms that help bring digital product experiences to life. You’ll collaborate closely with engineering, product, legal, and growth teams to define requirements, manage implementation timelines, and deliver mission-critical systems that enhance user experience and business outcomes. You’ll translate business needs into product requirements and platform configuration, owning the details of setup, validation, integration, and launch execution across our digital news app and website. Key Responsibilities Own the day-to-day operation, configuration, and ongoing optimization of the platforms that power subscriptions, messaging, consent, analytics, identity, and monetization across our digital news app and website. Configure and manage subscription and monetization flows in platforms such as Piano, including offers, paywalls, registration flows, entitlement logic, checkout experiences, renewal/cancellation paths, and related busines
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