SrProductManager(Tech)

Amazon’s Automated Inventory Management (AIM) team is looking for an experienced Sr Product Manager (Tech) to conceptualize, articulate, and develop state of the art technology to understand and measure the shopping experience of every Amazon customer. AIM is part of Amazon’s Supply Chain Optimization Technology (SCOT) organization, whose charter is to deliver the best possible customer experience while maximizing the return on our inventory investment, fulfillment assets, and transportation network in terms of long term free cash flow. We are never satisfied with the status quo and are convinced that there is always opportunity to innovate on behalf of customers. Unlike brick and mortar stores where it is challenging to capture customer interest in a product unless they actually purchase the item, e-commerce offers the unique advantage of capturing customer "glance views" even if they don't convert to sales. Glance views, or GVs, are a leading indicator of potential future demand and allow us to capture a comprehensive set of data points (eg. price, delivery speed) to understand what we showed the customer and the resultant customer behavior. Amazon uses GV data to metricize and improve key performance indicators for customer experience like availability and promised delivery speed. The person in this role will own tier 1, GV-based availability metrics that serve as a measure of customer experience and provide stakeholders across Amazon with deep insights to identify and resolve defects. These metrics answer questions like: Was Amazon in stock on an item when customers were viewing it? Was the inventory in a location from where it could be immediately picked, packed, and shipped out to the customer? If not, what was the root cause? You will have end-to-end ownership over availability outcomes, right from extracting insights from data, identifying opportunities for improvement, working with partner teams to deliver automated and scalable solutions, and providing reg