HighLevel
Technology
Sr.ProductManager-PhonePlatform
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Product Manager - Phone Platform at HighLevel. Skills: Product Management, CPaaS, Billing, Pricing. Drive strategy, execution, growth. Shape and deliver products”
What You'll Achieve.
Improve reliability and scalability; Ensure billing accuracy; Ensure margin visibility; Ensure operational efficiency; Optimize costs; Improve margins; Enable new monetization opportunities; Impact customer adoption; Impact platform revenue; Impact business performance; Define success metrics; Monitor revenue; Monitor adoption; Monitor retention; Monitor profitability; Measure launch performance; Drive continuous improvement
Industry & Context.
Data-driven decision making; Analytical skills
What They're Looking For.
Must Have
7+ years Product Management experience, Shipped and scaled products, Managed product roadmaps, Experience with pricing/packaging/monetization, Experience with SQL/BI tools
Nice to Have
CPaaS experience, Telecommunications experience, Messaging platform experience, Voice platform experience, Communication infrastructure experience, Usage-based billing systems familiarity, Reconciliation processes familiarity, Subscription monetization models familiarity, Pricing optimization experience, Margin analysis experience, Revenue growth initiatives experience, Communication providers knowledge, Carrier ecosystems knowledge, Routing frameworks knowledge, Messaging compliance knowledge, Chargebee experience, Stripe Billing experience, NetSuite experience, Billing systems experience, Financial systems experience, APIs technical fluency, Event-driven systems technical fluency, Data pipelines technical fluency, Platform architectures technical fluency, Remote, globally distributed teams experience, High-growth B2B SaaS experience, SMB customer experience, Agency customer experience, Enterprise customer experience
What You'll Do.
Shape and deliver products
Ensure alignment with goals
Move between planning
Collaborate with Engineering
Collaborate with Revenue Operations
Collaborate with Customer Success
Bring capabilities to market
Optimize monetization
Improve reliability and scalability
Define and execute roadmap
Translate objectives into plans
Drive end-to-end product development
Deliver platform capabilities
Contribute to communications infrastructure evolution
Define and improve billing workflows
Ensure billing accuracy
Ensure margin visibility
Ensure operational efficiency
Support provider management initiatives
Support routing optimization initiatives
Support cost reduction initiatives
Support service reliability initiatives
Develop and maintain pricing strategies
Analyze usage patterns
Analyze customer segments
Analyze competitive positioning
Recommend pricing improvements
Evaluate monetization opportunities
Evaluate business cases
Define success metrics
Develop and execute go-to-market strategies
Provide product positioning inputs
Provide packaging recommendations
Provide rollout strategies
Create and maintain product documentation
Create and maintain launch materials
Create and maintain enablement resources
Measure launch performance
Drive continuous improvement
Conduct customer interviews
Collaborate with stakeholders
Drive alignment on priorities
Drive alignment on dependencies
Drive alignment on timelines
Drive alignment on business objectives
Establish best practices
Plan product management execution
Plan operational excellence
How You'll Work.
Team & Collaboration
Engineering; Design; Finance; Revenue Operations; Marketing; Sales; Customer Success; Product Leadership; Cross-functional teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Roadmap planning, Backlog management, Sprint planning, Prioritization frameworks, Delivery processes
Full Job Description
## Description About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Product:HighLevel’s Phone Platform powers the communication infrastructure used by millions of businesses across our ecosystem. The platform enables businesses to acquire and manage phone numbers, send and receive messages, make and receive calls, track communication usage, and monetize communication services at scale.The product sits at the
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