NBCUniversal
media and entertainment
Sr.ProductManager,Operations
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“Sr. Product Manager, Operations at NBCUniversal. Skills: vendor relationship management, product development operations, quality assurance strategy, agile methodologies. Manage vendor relationship end-to-end. Ensure product requirements (PRDs) and roadmap priorities are clearly scoped”
What You'll Achieve.
ship with confidence; vendor accountability; on-time delivery rate; defect escape rate; cycle time; rework rate; overall product health; real-time visibility into vendor performance and product delivery status
Industry & Context.
analytical instincts; use data to drive vendor accountability conversations; surfaces risks early; aligns delivery timelines; ensures nothing falls through the cracks; escalating blockers and risks proactively
Must be 18 years or older, Must be willing to submit to a background investigation, Must have unrestricted work authorization to work in the United States, Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program, external candidates may be required to attend an in-person interview
What They're Looking For.
Must Have
5+ years of experience in product operations, technical program management, or vendor/partner management with a technology or media company, Deep familiarity with agile and scrum methodologies as applied to development, analytical instincts- able to define metrics and use data to drive vendor accountability conversations, Demonstrated experience managing and collaborating across cross-functional and multidisciplinary teams, 2+ years of management/leadership experience with a track record of driving performance, Bilingual English/Spanish or English/Portuguese, with the ability to communicate effectively with diverse teams across the region., stakeholder management and excellent written and verbal communication skills, with a track record of successfully managing cross-functional teams and external partners.
Nice to Have
Experience in the streaming media, entertainment technology or customer subscription industry, Familiarity with product integration patterns (APIs, SDKs, platform partnerships, Experience using tools such as Jira, Confluence, Notion, Linear, Looker or similar, Highly organized, detail-oriented, and able to remain calm under pressure or tight deadlines, particularly when working with external partners.
What You'll Do.
Manage vendor relationship end-to-end
Ensure product requirements (PRDs) and roadmap priorities are clearly scoped
Establish and hold vendors accountable to SLAs
delivery commitments and code quality standards
Own vendor contract compliance
Evaluate vendor performance quarterly
and continuously improve the product development operating model
Maintain the single source of truth for roadmap status across all vendor workstreams
Define and monitor operational KPIs
Directly manage internal QA team
Own the end-to-end quality strategy
Define acceptance criteria
Ensure QA processes account for the full vendor ecosystem
Serve as the operational bridge between the Di of Product
Core Experience and the Senior Manager
Build and maintain dashboards
How You'll Work.
Team & Collaboration
primary interface between the product organization and the external technology vendors; Working hand-in-hand with the Director of Product, Core Experience and the Sr. Manager, Product Integrations; aligns delivery timelines across workstreams; ensures nothing falls through the cracks between product, QA and development; partnering with legal and finance; collaborating across cross-functional and multidisciplinary teams; managing and collaborating across cross-functional teams and external partners; operational bridge between the Di of Product, Core Experience and the Senior Manager, Product Integrations
Communication Scope
excellent written and verbal communication skills; communicate effectively with diverse teams across the region; Communicate proactively about risks, trade-offs and vendor performance
Process & Methodology
technical program management, scope definition, sprint planning, milestone tracking, escalation handling, roadmap priorities, delivery commitments, cross-vendor dependency tracking, release gates, launch readiness checklists, roadmap status, risk escalation, aligning vendor delivery timelines, preventing conflicting launches
Full Job Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. The Sr. Manager, Product Operations is a critical operational leader within the Streaming Product organization. Reporting directly to the VP of Streaming Products, this role is the primary interface between the product organization and the external technology vendors who deliver all front-end and back-end developments. Beyond vendor oversight, this leader drives the processes, rituals, and quality standards that allow the Streaming Product org to ship with confidence. Working hand-in-hand with the Director of Product, Core Experience and
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