Esri
Sr.ProductManager–ArcGISOnline
“Sr. Product Manager – ArcGIS Online at Esri. Skills: product management, operating mechanisms, customer insights. Own idea intake and backlog governance. Improve decision quality by clarifying problems”
What You'll Achieve.
strengthening the governance, process, and coordination; build operating mechanisms that turn market signals, customer insights, and ideas into clear, collaborative decisions; making opportunity framing, prioritization, and communication more consistent; help the team move faster, improve roadmap confidence, and ensure the customer voice is represented; drive clarity in ambiguous areas and keep initiatives aligned on scope and intent; improving idea intake and decision clarity; coordinating cross‑cutting requirements; representing consistent customer priorities; turning usage data into decision‑ready insight; aligning PM, development, and marketing teams as ArcGIS Online continues to scale
Industry & Context.
analytical able to synthesize customer feedback and usage data into decision-ready insights; Skilled at problem framing; identify key patterns, gaps, and opportunities
Willingness to travel 10–20% (customer sites, conferences, and strategic meetings)
What They're Looking For.
Must Have
5+ years in product, program, or technical project management for software products, Experience building and running product operating rhythms (intake/triage, backlog governance, prioritization, planning cadences, decision documentation), Proven ability to align cross-functional partners (PM, engineering, UX, marketing, sales, support) and coordinate work that spans teams and subsystems, analytical able to synthesize customer feedback and usage data into decision-ready insights, Skilled at problem framing (goals, success measures, scope) and facilitating decisions by communicating tradeoffs and driving accountability, Excellent written and verbal communication, including clear documentation and executive-ready synthesis, Comfortable in dynamic environments with shifting priorities and multiple concurrent initiatives, Willingness to travel 10–20% (customer sites, conferences, and strategic meetings), Bachelor’s degree in geography/GIS, computer science, information systems, business, or a related field
Nice to Have
Master's degree (MBA or STEM), Experience with ArcGIS Online, ArcGIS Enterprise, or similar GIS/web platforms, Product analytics/telemetry experience (events, dashboards, and usage analysis at scale), Familiarity with Pragmatic Framework (or similar) for discovery, assessment, and building roadmaps, Platform PM experience for SaaS products (multi-tenant, identity/admin, collaboration, dependencies), Relevant certification (Pragmatic, PMI, ACMP, or equivalent)
What You'll Do.
Own idea intake and backlog governance
Improve decision quality by clarifying problems
Coordinate cross-team requirements and priorities
decision-ready updates on adoption
Establish scalable operating rhythms and lightweight templates
Represent customer themes in cross-feature planning
Use analytics and telemetry to identify key patterns
How You'll Work.
Team & Collaboration
partner closely with product development leads, engineering, program management, marketing, sales, support, and other stakeholders; align PM, engineering, and go-to-market partners on scope and sequencing; aligning PM, development, and marketing teams
Communication Scope
Excellent written and verbal communication; clear documentation; executive-ready synthesis; communicating tradeoffs
Process & Methodology
product management, program management, technical project management, planning cadences, decision documentation
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