Five9
cloud contact center software
SrProductManager-AIInnovations
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“Sr Product Manager - AI Innovations at Five9. Skills: AI Insights solutions, product strategy, Product Leadership, Contact Center or Customer Experience (CX) industry, AI-driven products, ML-driven solutions. Define and execute the 0-to-1 product strategy for Five9's AI-powered insights and analytics offerings.. Handle real-world data complexities, manage ML model limitations in production environments, and make critical product decisions even when data is incomplete.”
What You'll Achieve.
deliver superior products for our customers; maintain a competitive edge; translate high-level strategy into tangible, delivered products; drive product adoption
Industry & Context.
Handle real-world data complexities; manage ML model limitations in production environments; make critical product decisions even when data is incomplete; making tough tradeoff calls with incomplete information; pivoting quickly when things aren't working
What They're Looking For.
Must Have
4+ years of comprehensive professional experience in SaaS Product Management., Proven track record in a formal Product Management capacity, successfully delivering B2B SaaS solutions., Essential background in the Contact Center or Customer Experience (CX) industry coupled with direct experience building and shipping AI-driven products., Deep understanding of the product development lifecycle for ML-driven solutions, including data collection, model training tradeoffs, and analytics., Highly autonomous operator capable of driving initiatives forward without relying on extensive operational support structures., Must be able to articulate and defend strategic decisions effectively and collaboratively., Practical experience managing the realities of LLMs and machine learning deployments, including addressing latency constraints, optimization, and accuracy challenges., Bias for action and a proven ability to translate high-level strategy into tangible, delivered products., Commitment to direct customer interaction and a willingness to engage continuously with clients to resolve challenges, gather feedback, and drive product adoption.
Nice to Have
MBA or Master’s in Data Science, Analytics, or related degrees is a plus.
What You'll Do.
Define and execute the 0-to-1 product strategy for Five9's AI-powered insights and analytics offerings.
Handle real-world data complexities
manage ML model limitations in production environments
and make critical product decisions even when data is incomplete.
Partner deeply with Engineering
and GTM functions to deliver superior products for our customers.
Actively engage with customers and design partners to gather feedback
and refine the product roadmap based on real-world usage and pain points.
Conduct competitive research and market analysis to identify new opportunities in AI/ML analytics and maintain a competitive edge.
Demonstrate a builder's instinct with opinions
Know when to double down and possess a track record of confidently killing features or pivoting strategies that aren't working.
How You'll Work.
Team & Collaboration
Partner deeply with Engineering, Applied Science/ML, Design, and GTM functions to deliver superior products for our customers.; Must be able to articulate and defend strategic decisions effectively and collaboratively.
Communication Scope
articulate and defend strategic decisions effectively and collaboratively
Process & Methodology
0-to-1 product strategy, product roadmap, Ruthless Prioritization
Full Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Position Overview We are seeking a highly entrepreneurial, driven Senior Product Manager to lead the charge on our next-generation AI Insights solutions. In this 0-to-1 role, you will operate with scrappy, startup-minded velocity within the stability and scale of a mid-sized enterprise environment. You will not just be managing a roadmap; you will be building a product from the ground up that leverages machine learning and AI to deliver actionable, transformative insights to contact center operations. You are comfortable navigating the messiness of real-world data and the limitations of ML models in production, making tough tradeoff calls with incomplete information, and pivoting quickly when things aren't working. Key Responsibilities Strategic Vision & Execution Define and execute the 0-to-1 product strategy for Five9's AI-powered insights and analytics offerings. Navigate Ambiguity Handle real-world data complexities, manage ML model limitations in production environments, and make critical product decisions even when data is incomplete. Cross-Functional Leadership Partner deeply with Engineering, Applied Science/ML, Design, and GTM functions to deliver superior products for our customers. Customer-Centric Iteration Actively engage with customers and design partners to gather feedback, validate assumptions, and refine the product roadmap based on real-world usage and pain points. Market Leadership Conduct competitive research and market analysis to identify new opportunities in AI/ML analytics and maintain a competitive edge. Ruthless Prior
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