Esri
GIS technology
Sr.ProductEngineer-Observability,ArcGISEnterprise
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“Sr. Product Engineer- Observability, ArcGIS Enterprise at Esri. Skills: Observability, ArcGIS Enterprise, AI, Data-driven techniques. Build next generation ArcGIS Enterprise. Design and implement observability patterns”
What You'll Achieve.
Deliver state-of-the-art mapping and analytics capability; Make maps, geographic information, and analyses available; Build highly reliable, sustained, and evolutionary software; Deliver automated root cause analysis; Generate sizing and capacity guidance; Certify software quality
Industry & Context.
Excellent problem solving and analytical skills; Automated root cause analysis; Accelerate troubleshooting and incident resolution
What They're Looking For.
Must Have
5+ years of experience with ArcGIS Enterprise and ArcGIS platform technologies, Solid foundation of observability concepts: metrics, logs, traces, SLIs, SLOs, Hands-on Experience with Prometheus / Grafana, Robust experience developing and implementing test plans and test automation, Experience working with Python, Java, or other scripting languages, experience translating customer needs (in observability) into technical requirements for the team, Excellent problem solving and analytical skills, Proven ability to build and deliver quality software in a team environment, time management and organizational skills, Bachelor’s degree in computer science, software engineering, information systems, or a related technical field
Nice to Have
Experience with capacity planning, performance and chaos engineering, Familiarity with AI and Machine Learning concepts, especially as applied to operational data, Working knowledge of Kubernetes resource management (requests/limits, throttling, OOMs), Hands on experience building or operating large scale distributed systems, Experience designing, deploying solutions in AWS and/or Azure, Master’s degree in computer science, software engineering, information systems, or a related technical field
What You'll Do.
Build next generation ArcGIS Enterprise
Design and implement observability patterns
Leverage AI and data-driven techniques
Deliver automated root cause analysis
Generate sizing recommendations
Design and evolve observability pipelines
Contribute to AI Driven Root Cause Analysis
Accelerate troubleshooting and incident resolution
Design data driven models
Generate sizing and capacity guidance
Build new ArcGIS Enterprise software releases
Share workflows in help topics
Troubleshoot and triage customer issues
Analyze automated test results
Report status on software quality
Certify software quality
How You'll Work.
Team & Collaboration
Work with cross-functional global team; Collaborate with product engineers; Collaborate with development engineers; Partner on design of data driven models
Communication Scope
Share workflows in help topics; blog articles; presentations; tutorials; samples
Process & Methodology
Time management, Organizational skills
Full Job Description
Overview Build the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art mapping and analytics capability to thousands of customers and millions of users worldwide. Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises, Kubernetes, and the cloud, making maps, geographic information, and analyses available on any device, anywhere, at any time. Our product engineers provide a strong technical voice in the product development process and use the best tools available to build highly reliable, sustained, and evolutionary software. As a Product Engineer for observability, you will work with our cross-functional global team of product engineers, developers, and writers to design and implement the best observability patterns with a particular focus on leveraging AI and data‑driven techniques to deliver automated root cause analysis and intelligent sizing recommendations. You will be actively involved with designing, writing, building, and delivering existing and next generation ArcGIS Enterprise observability using software development and quality assurance practices. Responsibilities Translate customer needs and industrial trends into technical requirements for future ArcGIS Enterprise software releases Design and evolve end-to-end observability pipelines, spanning metrics, logs, traces, and events, across ArcGIS Enterprise deployments Contribute to the design of AI Driven Root Cause Analysis (RCA) capabilities that accelerate troubleshooting and incident resolution Partner on the design of data driven models to generate sizing and capacity guidance for customers Collaborate with product engineers and development engineers on software project teams to build new ArcGIS Enterprise software releases Share workflows in help topics, blog articles, presentations, tutorials, and samples Troubleshoot and triage customer issues Review and analyze automated test results, report status on software quality and
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