Sr.ProductAnalyst

WHO WE ARE Help Scout builds software for relationship businesses — companies that earn loyalty through outstanding customer service. We’ve been on this journey since 2011, and today more than 10,000 companies use our platform to support customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. ABOUT THE ROLE Help Scout is hiring its first dedicated Product Analyst. This is a high-trust, high-visibility role: you will be the single point of contact between the Data & Analytics team and the Product team, responsible for turning product-level data into clear, decision-grade insights about how customers actually use our software. You will own Mixpanel end-to-end — the instrumentation strategy, the event taxonomy, the analysis, and the relationships with product managers and engineers who depend on it. You will partner with PMs, designers, and engineering leads to define the right questions, run the analyses, and translate the findings into product recommendations that ship. You join at an unusually good moment: the data team is standing up a comprehensive BigQuery-based data lake that will land usage events, activation signals, conversation analytics, and customer state in a modeled, query-ready f