Amazon Dev Center India
Technology
Sr.ProdSupportAnalyst,BenefitsExperience&Technology(BXT)
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“Sr. Prod Support Analyst, Benefits Experience & Technology (BXT) at Amazon Dev Center India. Skills: Benefit program goals, Technical specifications, HRIS management systems. Support system design. Support implementation of initiatives”
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Knowledge of Microsoft Office, Experience coordinating cross-functional inputs, Experience performing complex business case analysis, Experience developing product roadmaps, Analytical skills, Effective communication abilities, Communicate effectively with all levels, Knowledge of project management tools, Minimum 2-3 years experience, Requirement gathering to go live
Nice to Have
Experience managing confidential information, 2+ years of HR experience, Experience providing consultation on leave of absence, Experience managing multiple projects
What You'll Do.
Support system design
Support implementation of initiatives
Convert requirements into technical specs
Collect Benefit requirements
Convert requirements into technical specifications
Implement/Launch new countries
Create test scenarios
Elicitation of requirements
Writing Technical specifications
Coordinating with stakeholders
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Cross-functional inputs; Employee Benefit stakeholders
Communication Scope
Effective communication
Process & Methodology
Agile, Waterfall, Project planning, Schedule management
Full Job Description
We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be proficient in gathering requirements and converting them into technical specs, understanding the HRIS management systems (Non US benefits Domain) and working with 3P vendors to get the changes implemented. Key job responsibilities Regular connects with Internal (Program and benefit managers) and external (Vendors, insurers, providers - Non US benefits) stakeholders Collecting Benefit requirements - understanding of employee Benefit offering across APAC, LATAM and European region Converting requirements in to technical specifications Working knowledge (Configuration, BRD and Payroll spec) of 3P benefit vendor platforms like Darwin, TBA. Implementing/Launching new countries and sites Coordinating and conducting UAT, test scenario creation. A day in the life 1. Elicitation of requirements 2. Writing Technical specifications 3. Coordinating with stakeholders - Employee Benefit 4. Project planning 5. Schedule management - Change request About the team International Product support team manages employee benefits across rest of world countries Basic Qualifications: - Knowledge of Microsoft Office products and applications - Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities - Experience performing complex business case analysis to justify technical decisions and presenting the justification to management in a high-level review - Experience developing and executing/delivering product and technical roadmaps - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, o
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