Fresenius Medical Care North America
SrPharmacyTechnician
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“Sr Pharmacy Technician at Fresenius Medical Care North America. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, analytical skills, organizational skills, customer service skills, communication skills. Ensure customer database is maintained in a timely and accurate manner in compliance with all applicable company policies and analyzing and reporting data integrity and accuracy as necessary. P”
What You'll Achieve.
data integrity and accuracy
Industry & Context.
analytical skills; resolution of outstanding issues
Must be available for inclusion in after hour's on-call program
What They're Looking For.
Must Have
Pharmacy Technician Certification Board (PTCB) certification or ability to successfully pass the PTCB examination required, Meet necessary current pharmacy technician requirements, Detail oriented with analytical and organizational skills, computer skills with advanced proficiency in word processing, spreadsheet and email applications, Adaptable to a fast-paced environment with changing priorities, tasks and client conditions, interpersonal skills with the ability to work cohesively within a team environment, Great leadership skills with the ability to influence diverse audiences through diplomacy and tact, Excellent customer service skills with a positive, enthusiastic and energetic attitude, oral and written communication skills to effectively communicate with all levels of management
Nice to Have
Associate's Degree desirable
What You'll Do.
Ensure customer database is maintained in a timely and accurate manner in compliance with all applicable company policies and analyzing and reporting data integrity and accuracy as necessary
Process prescription inputting patient prescription and demographic data in applicable systems as required
Serve as the primary point of contact for patients and/or healthcare providers to ensure the facilitation of diverse customer collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner
Serve as subject matter expert (SME) by providing support to additional staff
cross-divisional teams and customers in the resolution of outstanding issues within the assigned function(s)
Mentor other staff as applicable
Assist with various projects as assigned by direct supervisor
How You'll Work.
Team & Collaboration
cross-functional coordination; collaborating with cross-divisional teams; work cohesively within a team environment
Communication Scope
oral and written communication skills; interpersonal skills; customer service skills
Full Job Description
**_PURPOSE AND SCOPE:_** The Sr. Pharmacy Technician provides high level support to patients, nurses, pharmacists and other healthcare staff to effectively process and provide relevant information within the assigned function(s). The incumbent ensures all activities are performed in compliance with company policies and procedures, pharmacy regulations and other regulatory requirements. **Please note: This is a hybrid position located out of our Lake Bluff IL. office.** **PRINCIPAL DUTIES AND RESPONSIBILITIES:** * Ensure customer database is maintained in a timely and accurate manner in compliance with all applicable company policies and procedures; analyzing and reporting data integrity and accuracy as necessary. * Process prescription requests; inputting patient prescription and demographic data in applicable systems as required. * Serve as the primary point of contact for patients and/or healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner. * Serve as subject matter expert (SME) by providing support to additional staff, cross-divisional teams and customers in the resolution of outstanding issues within the assigned function(s). * Mentor other staff as applicable. * Assist with various projects as assigned by direct supervisor. * Other duties as assigned **Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.** ** _PHYSICAL DEMANDS AND WORKING CONDITIONS:_** The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be available for inclusion in after hour's on-call program. **EDUCATION
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