Parloa
AI
SrPartnerSuccessManager
“Sr Partner Success Manager at Parloa. Skills: Partner Success, Enterprise AI, Customer Experience. Own a portfolio of strategic Parloa partners. Drive partner maturity and customer delivery outcomes”
What You'll Achieve.
Build trusted, strategic relationships with partner executives and delivery leaders; Successfully scale their Parloa practice; Deliver measurable customer impact; Partner-led enterprise implementations consistently launch successfully; Drive accountability, operational clarity, and long-term value realization; Identify and unlock growth opportunities
Industry & Context.
Think in solutions
What They're Looking For.
Must Have
6+ years of experience in enterprise SaaS, consulting, partner management, customer success, professional services, or strategic delivery roles, Experience working with or alongside global systems integrators, consulting firms, implementation partners, or enterprise delivery organizations, Proven track record of managing complex enterprise engagements and driving measurable customer outcomes through partners, Background in Professional Services, Partner Success, enterprise consulting, or customer delivery organizations, Understand enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc. ), project governance, and services organizations, Comfortable navigating highly cross-functional environments and aligning internal and external stakeholders around shared goals, Executive presence and can confidently communicate with partner leadership, customer executives, and technical teams alike, Operational rigor, ownership, and attention to detail while thriving in fast-moving, ambiguous environments, Highly collaborative and proactive, with the ability to influence without direct authority, Comfortable balancing strategic relationship management with hands-on execution and operational problem solving, Communication and presentation skills, including the ability to lead executive reviews and facilitate complex discussions, Exposure to AI, cloud, automation, data platforms, or enterprise technology ecosystems, and can connect technical capabilities to measurable business impact, Understand AI, automation, enterprise software, or customer experience technologies and can translate technical concepts into strategic business value
Nice to Have
Experience working with conversational AI, CCaaS, enterprise automation, or customer experience platforms, Experience supporting multi-region enterprise accounts and global delivery programs, Familiarity with partner ecosystem models including sourced, influenced, and co-delivery motions, Experience building or scaling partner programs, enablement frameworks, or delivery methodologies
What You'll Do.
Own a portfolio of strategic Parloa partners
Drive partner maturity and customer delivery outcomes
Build trusted relationships with partner executives
Act as a strategic advisor to partners
Guide partners through complex enterprise AI and CX transformation programs
Partner with Account Executives and Partner Managers
Monitor partner-led customer implementations
Drive operational rigor across partner engagements
Ensure alignment between partners and internal Parloa teams
Advocate for partners internally
Identify opportunities to expand successful partner initiatives
Support the evolution of Parloa’s Partner Success function
Stay current on Parloa’s platform capabilities
Represent Parloa’s leadership in agentic AI
How You'll Work.
Team & Collaboration
Work closely with Partner Managers, Account Executives, Solution Engineers, Customer Success, Professional Services, and Product teams; Engage directly with partner executives, delivery leaders, architects, and project teams; Operate as the central point of coordination across Sales, Customer Success, Professional Services, and partners
Communication Scope
Communicate with clarity; Lead executive reviews; Facilitate complex discussions
Process & Methodology
Manage complex enterprise engagements, Drive successful project outcomes
Applying for this Sr Partner Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Parloa?
Real rants from real employees. Read before you apply.