Rula
Healthcare
Sr.PartnerSuccessAssociate
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“Sr. Partner Success Associate at Rula. Skills: Account management, Customer success, Healthcare operations, Relationship management, Project management, Data analysis. Supporting the ongoing success of strategic healthcare partnerships. Managing small and mid-sized accounts”
What You'll Achieve.
Strengthen partnerships; Guide process optimizations; Making mental healthcare work for everyone
Industry & Context.
Using data to tell a story; Identifying operational inefficiencies
What They're Looking For.
Must Have
3+ years of professional experience in account management, customer success, or healthcare operations, Intermediate to expert proficiency in Google Sheets/Excel (pivot tables), Experience using data to tell a story, Proficiency with Salesforce, Looker, and project management software like Asana or adjacent CRM tools to leverage data visualization storytelling, Exceptional written and verbal communication skills with the ability to navigate executive-level conversations, Experience managing multiple stakeholders and aligning on priorities, timelines, and tradeoffs, Experience navigating ambiguity in fast-paced environments, Demonstrated ability to lead projects involving multiple internal and external stakeholders
Nice to Have
Experience working within high-growth startups, health plans (payers), or health systems, Track record of identifying operational inefficiencies and building scalable SOPs or documentation, Experience presenting insights to external clients or partners
What You'll Do.
Supporting the ongoing success of strategic healthcare partnerships
Managing small and mid-sized accounts
Driving cross-functional initiatives
Turning complex data into meaningful stories
Guiding process optimizations
How You'll Work.
Team & Collaboration
Working alongside experienced Partner Success Managers and Directors; Managing multiple internal and external stakeholders
Communication Scope
Exceptional written and verbal communication skills; Ability to navigate executive-level conversations
Process & Methodology
Leading projects involving multiple internal and external stakeholders
Full Job Description
We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare. Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii. About the Role As a Sr. Partner Success Associate at Rula, you'll play a crucial role in supporting the ongoing success of our strategic healthcare partnerships. This role combines project management, healthcare operations, and relationship management skills, offering an excellent opportunity to manage small and mid-sized accounts while growing into broader leadership responsibilities. Working alongside experienced Partner Success Managers and Directors, you'll help drive cross-functional initiatives that directly impact our mission of making mental healthcare work for everyone. You’ll turn complex data into meaningful stories that strengthen our partnerships and guide process optimizations. Required Qualifications - Experience: 3+ years of professional experience in account management, customer success, or healthcare operations. - Analytical Skills: Intermediate to expert proficiency in Google Sheets/Excel (pivot tables) and experience using data to tell a story - Tooling: Proficiency with Salesforce, Looker, and project management software like Asana or adjacent CRM tools to leverage data visualization storytelling - Stakeh
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