ADCI
Entertainment
Sr.PartnerOperationsManager,PrimeVideo
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“Sr. Partner Operations Manager, Prime Video at ADCI. Skills: Partner operations, Relationship management, Content delivery. Serve as primary point of contact for studio. Build trusted executive-level relationships”
What You'll Achieve.
Deliver assets on-time; Deliver assets in-full; Meet Prime Video quality bar; Drive timely delivery of source materials; Drive cost-effective delivery of source materials
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
BS degree, 7+ years account management, 7+ years project management, 7+ years program management, 7+ years buying experience, Experience communicating results to senior leadership, Experience building financial reports, Experience building operational reports, Experience managing programs across cross-functional teams, Experience building processes, Experience coordinating release schedules, Experience building relationships with internal partners, Experience building relationships with external partners, Experience managing multiple projects, Experience prioritizing projects, Experience planning projects, Experience managing time, Can work proactively, Can work independently, Meet deadlines, Deliver on projects, Deliver on tasks
Nice to Have
MBA, Master's degree, Knowledge of digital video landscape, Solid understanding of digital video distribution technologies, Experience using data to identify trends, Experience using partner insights to identify trends, Experience using data to identify root causes, Experience using partner insights to identify root causes, Experience using data to drive strategic decisions, Experience using partner insights to drive strategic decisions, Experience delivering results for large initiatives, Experience delivering results for cross-functional initiatives, Experience in entertainment industry, Experience in media industry, Experience in digital content industries, Experience managing executive-level partner relationships, Experience managing executive-level client relationships
What You'll Do.
Serve as primary point of contact for studio
Build trusted executive-level relationships
Influence partner investments in delivery capabilities
Influence partner investments in content quality
Conduct trend analysis on partner performance
Conduct deep dives on partner performance
Drive perfect delivery to Prime Video
Capture partner-specific feedback
Capture regional nuances
Capture operational realities
Advocate for solutions enabling partner success
Lead regular partner business reviews
Translate performance data into actionable strategies
Manage complex escalations
Drive resolution of escalations
Maintain partner relationships during escalations
Distill insights on partner capabilities
Advise business strategies
Enhance business strategies
Drive partner adoption of delivery best practices
Drive partner adoption of new platform capabilities
Identify opportunities for process improvement
Identify opportunities for product development
Identify opportunities for cost reduction
Drive long-term solutions through automation
Drive long-term solutions through AI innovations
Develop talent across organization
Engage studio partner executives
Understand partner priorities
Address delivery challenges
Align on strategic goals
Lead partner performance reviews
Identify root causes of performance issues
Drive improvements based on data
Ensure partner feedback is heard
Ensure partner feedback is acted upon
Influence how Prime Video builds tools
Influence how Prime Video evolves features
Design workflow strategies for accelerated content delivery
Simplify redundant practices
Eliminate redundant practices
Streamline business solutions
Streamline technology solutions
Strengthen partnerships
Work effectively in team environment
Work cross-functionally with catalog technology teams
Work cross-functionally with engineers
Work cross-functionally with business teams
Work cross-functionally with analytics
Work cross-functionally with product teams
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; External teams; Prime Video Catalog technology teams; Engineers; Business teams; Analytics; Product teams
Communication Scope
Communicating results; Executive presentations
Process & Methodology
Program management, Release schedules, Project management, Time management
Full Job Description
How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and revolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies — all with the ease of finding what they love to watch in one place. Prime Video is a fast-paced, growth business — available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. The Partner Operations Management (POM) team is looking for a bright, partner-obsessed, driven, and creative individual to join our team in India. POM is responsible for driving a world-class partner experience through enabling partners to deliver assets of all varieties on-time, in full and at the Prime Video quality bar. As a Sr. Partner Operations Manager, you will serve as the primary relationship owner for our third-party studios, content distributors, and fulfillment vendors (collectively "partners") in India. You will build and nurture long-term, strategic partnerships — engaging studio executives to influence their supply chain investments, delivery workflows, and feature adoption strategies. You will be the voice of the partner within Prime Video, capturing partner-specific insights and regional nuance to ensure our partners succeed and our customers benefit. In this role, you will own the end-to-end partner experience — from driving timely and cost-effective delivery of source materials to identifying improvement opportunities through rep
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