ADCI
Entertainment
Sr.PartnerOperationsManager,PrimeVideo
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“Sr. Partner Operations Manager, Prime Video at ADCI. Skills: Partner Operations Management, Content Delivery, Strategic Partnerships, Process Improvement. Manage content delivery performance. Drive strategic partnerships”
What You'll Achieve.
Deliver assets on-time; Deliver assets in-full; Deliver assets at PV quality bar; Achieve optimum value; Provide best-in-class user experience; Make PV preferred global service; Enhance business strategies; Execute on goals; Accelerate content delivery; Strengthen partnerships; Advance services
Industry & Context.
Root cause analysis; Identify opportunities; Solve customer needs
What They're Looking For.
Must Have
BS degree or Bachelor's degree, 5+ years account management, 5+ years project management, 5+ years buying experience, Master's degree or experience negotiating, Experience communicating results to senior leadership, Experience building financial and operational reports/data sets, Experience managing technical programs, Experience building processes, Experience coordinating release schedules, Experience coordinating between technical teams, Experience coordinating with peers, Experience coordinating with business stakeholders, Experience delivering results for large, cross-functional initiatives/projects, Experience prioritizing responsibilities, Experience managing multiple responsibilities, Can work proactively and independently, Can meet deadlines, Can deliver on projects and tasks
Nice to Have
MBA or Master's degree, Knowledge of digital video landscape, Solid understanding of digital video distribution technologies, Experience using customer insights and data, Experience diving deep into customer understanding, Experience delivering results for large, cross-functional initiatives/projects, Experience identifying incomplete or inaccurate data, Experience identifying root cause, Experience creating/implementing escalation plan, Experience in e-commerce, Experience in digital products, Experience in entertainment industries
What You'll Do.
Manage content delivery performance
Drive strategic partnerships
Accountable for timely delivery
Accountable for cost effective delivery
Identify delivery improvements
Drive delivery improvements through reporting
Drive delivery improvements through data analysis
Drive delivery improvements through relationship building
Drive delivery improvements through workflow enhancements
Develop key performance metrics
Own key performance metrics
Report on key performance metrics
Work with executive-level leadership
Conduct analysis for process improvement
Conduct analysis for product development
Conduct analysis for cost reduction
Own partner content delivery experience
Conduct trend analysis
Conduct deep dive partner performance
Drive perfect delivery
Consult internal stakeholders on partner capabilities
Consult internal stakeholders on system requirements
Ensure delivered assets achieve optimum value
Advocate on behalf of partners
Advocate on behalf of internal business stakeholders
Ensure PV systems provide best-in-class user experience
Distill insights on partner capabilities
Advise business strategies
Enhance business strategies
Manage complex escalations
Drive long-term solutions through automation
Drive long-term solutions through AI innovations
Develop talent across organization
Drive innovation in delivery capabilities
Drive innovation in product adoption
Influence engineering teams
Partner with engineering teams
Influence product teams
Partner with product teams
Partner with tech teams
Drive partner adoption of roadmap
Gain alignment across stakeholders
Design workflow strategies
Simplify redundant practices
Eliminate redundant practices
Streamline business solutions
Streamline technology solutions
Strengthen partnerships
Work effectively in team environment
Work cross-functionally with technology teams
Work cross-functionally with engineers
Work cross-functionally with Business Teams
Work cross-functionally with Analytics
Work cross-functionally with Product
How You'll Work.
Team & Collaboration
Cross-functional projects; Internal stakeholders; External stakeholders; Internal teams; External teams; Cross-functional initiatives; Cross-functional teams; Key stakeholders
Communication Scope
Communicating results; Reporting
Process & Methodology
Program management, Release schedules, Cross-functional initiatives, Projects
Full Job Description
How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and revolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. The Partner Operations Management (POM) team is looking for a bright, customer obsessed, driven, and creative individual to join our team. POM is responsible for driving a world-class partner experience through enabling Partners to deliver assets of all varieties on-time, in full and at the PV quality bar. As a Sr. Partner Operations Manager you will manage the content delivery performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic partnerships with our partners across the globe. In this role you will be accountable for timely and cost effective delivery of source materials from our partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is critical. This role will work with executive-level leadership within the streaming community, as well as cross-functional pr
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