Hi Marley
insurance
Sr.PartnerImplementationManager
“Sr. Partner Implementation Manager at Hi Marley. Skills: implementation management, project management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Lead end-to-end partner implementations, serving as the primary project manager from kickoff through Customer One go-live. Conduct discovery sessions with partners to understand operational workflows, business goals, and integration opportunities”
What You'll Achieve.
drive operational efficiency and customer value; create a more seamless experience for policyholders and adjusters; enable scalable customer journeys that improve communication, streamline processes, and enhance the claims experience; ensure solutions align with business and customer needs; support successful launch and long-term partner success; improve implementation processes, scalability, and customer outcomes
Industry & Context.
analytical and problem-solving skills, including the ability to identify, articulate, and quantify business value
joining us in the Boston office for two days each week
What They're Looking For.
Must Have
6-7 + years of experience in implementation management, professional services, partner operations, or a related function in SaaS or insurance, project management skills with the ability to manage multiple complex implementations simultaneously, Deep understanding of insurance workflows, claims processes, and ecosystem partnerships, consultative and relationship management skills when working with external partners and cross-functional internal teams, Ability to design and optimize customer journeys, workflows, events, and communication experiences, Customer-centric mindset with a passion for improving experiences for policyholders, adjusters, and partners, analytical and problem-solving skills, including the ability to identify, articulate, and quantify business value, A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
What You'll Do.
Lead end-to-end partner implementations
serving as the primary project manager from kickoff through Customer One go-live
Conduct discovery sessions with partners to understand operational workflows
and integration opportunities
Design and configure workflows
and messaging experiences that support seamless customer and adjuster journeys
Collaborate with partners and internal teams to define use cases and ensure solutions align with business and customer needs
and quantify the value delivered to partners
and policyholders through implemented workflows
Coordinate cross-functional resources across Product
and partner teams to ensure successful execution
Manage implementation timelines
and stakeholder communication throughout the project lifecycle
Drive adoption and readiness activities to support successful launch and long-term partner success
Continuously identify opportunities to improve implementation processes
and customer outcomes
How You'll Work.
Team & Collaboration
Partner with external organizations and internal cross-functional teams; Coordinate cross-functional resources across Product, Engineering, Customer Success, and partner teams; Work with internal teams to define use cases and ensure solutions align with business and customer needs
Communication Scope
stakeholder communication
Process & Methodology
Lead end-to-end partner implementations, Serve as the primary project manager from kickoff through Customer One go-live, Manage implementation timelines, risks, dependencies, and stakeholder communication throughout the project lifecycle
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