Amazon Kuiper
Technology
Sr.PartnerDevelopmentManager,GlobalEnterpriseServices
“Sr. Partner Development Manager, Global Enterprise Services at Amazon Kuiper. Skills: Partner development, Technical support, Satellite connectivity, LATAM market. Serve as primary technical point of contact. Provide proactive technical guidance”
What You'll Achieve.
Ensure optimal performance; Ensure technical success; Maintain high service delivery standards; Ensure successful technical delivery; Maintain partner confidence; Drive continuous improvement
Industry & Context.
Troubleshooting; Problem-solving; Root cause analysis; Debugging
Export control laws, Export Administration Regulations, International Traffic in Arms Regulations, Obtain export licenses
What They're Looking For.
Must Have
Customer-facing role experience, Manage multiple projects, Networking troubleshooting experience, Back-office integration troubleshooting, Wireless telecommunications troubleshooting, Cloud integration troubleshooting, Partner systems integration troubleshooting, Working knowledge of satellite communication systems, LEO/GEO architect knowledge
Nice to Have
Bachelor's degree in STEM, Experience in STEM field, Mission-critical, 24x7 operations experience, 3+ years satellite communications ground systems experience, 3+ years satellite operations experience, Technical lead experience supporting partner ecosystems, Proficiency in Portuguese, Proficiency in Spanish, Experience working with reseller partners, Experience with systems integrators, Experience with technology distributors, Telecommunications LATAM market experience, Satellite connectivity LATAM market experience, Influencing partner technical teams experience, Project management experience, Partner integrations coordination experience, Technical onboarding coordination experience, Multi-stakeholder deployments coordination experience, AWS Solutions Architect certification, Networking certifications, Telecommunications industry certifications, Satellite industry certifications, Telemetry monitoring experience, Predictive analytics experience, Proactive network health management experience, SD-WAN deployment experience, AWS integration patterns experience, Cloud-native networking experience, SCADA systems knowledge, IoT connectivity knowledge, Industrial network architectures knowledge, Partner technical training programs development experience, Partner certification frameworks development experience, Diagnose complex multi-vendor integration issues experience, 24/7 operational monitoring tools experience, Incident management experience, SLA compliance experience, Technical escalation procedures experience, Tier 3 support experience, Partner performance monitoring experience, Technical KPIs experience, Service quality metrics experience, Partner business models understanding, Reseller operations understanding, Systems integration understanding, Technology distribution understanding, LATAM markets understanding, LATAM telecommunications regulatory environments familiarity, French language proficiency
What You'll Do.
Serve as primary technical point of contact
Provide proactive technical guidance
Monitor performance metrics
Conduct regular technical reviews
Coordinate partner onboarding projects
Coordinate partner integration projects
Manage technical milestones
Manage technical support processes
Ensure rapid resolution
Coordinate engineering support resources
Drive technical optimization initiatives
Engage partners in technical workshops
Engage partners in focused meetings
Communicate technical best practices
Communicate post-sales support protocols
Develop partner-facing technical collateral
Develop integration guides
Develop troubleshooting documentation
Work closely with Partner Account Managers
Align technical operations with business objectives
Identify opportunities to improve partner technical capabilities
Coordinate with Customer Delivery Engineers
Coordinate with Customer Delivery Managers
Enable rapid problem-solving protocols
Monitor partner service delivery quality
Monitor technical KPIs
Monitor operational health metrics
Drive continuous improvement
How You'll Work.
Team & Collaboration
Partner technical teams; Partner Account Managers; Customer Delivery Engineers; Customer Delivery Managers; Internal engineering teams
Communication Scope
Technical presentations; Written communication; Oral communication
Process & Methodology
Project management, Agile, Scrum, Roadmap planning, Kanban
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