First American
Sr.OrderProcessor
Neural analysis suggests this role is
optimal for Mid candidates.
“Sr. Order Processor at First American. Process and fulfill customer requests. Receive and interpret requests”
What You'll Achieve.
improve results
Industry & Context.
Advanced problem solving skills; Troubleshoots complex problems; identifying issues and resolving problems; review requirements and provide alternatives if initial solution is not feasible; Perform advanced research of issues; Works on escalated problems of a complex nature involving analysis of situations or data requiring a review of a variety of factors
What They're Looking For.
Must Have
High School diploma or some college, 2-4 years related experience, extensive knowledge of the company’s products and services, MS Office skills, knowledge of computerized data entry system or other relevant applications, Advanced problem solving skills
What You'll Do.
Process and fulfill customer requests
Receive and interpret requests
Extract requested information
Format information appropriately
Determine appropriate avenue to use
Create reports based on customer requests
Troubleshoot complex problems
Identify issues and resolve problems
Review requirements and provide alternatives
Perform advanced research of issues
Works on escalated problems
Make recommendations to improve results
Escalate complex problems to management
Assist in developing policies
How You'll Work.
Team & Collaboration
work with a variety of groups (such as Sales, Commissions, IT, Product Development) for clarification; Interacts with a wide range of functional groups for clarification on assignments; guide customers on the best way to fulfill their requests/needs
Full Job Description
# _**Who We Are**_ Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. # _**What We Do**_ Process and fulfill customer requests. Receive and interpret requests from sales reps, analyze issues, and extract requested information, formatting it appropriately. Provide solutions and work with a variety of groups (such as Sales, Commissions, IT, Product Development) for clarification where required. **What You 'll Do** * May act as Lead to other team members. * Determine appropriate avenue to use to fulfill request * Seen as SME (subject matter expert) * Create reports based on customer requests * Interacts with a wide range of functional groups for clarification on assignments. * Understand, interpret and guide customers on the best way to fulfill their requests/needs. * Troubleshoots complex problems, identifying issues and resolving problems. * Ability to review requirements and provide alternatives if initial solution is not feasible. * Perform advanced research of issues * Works on escalated problems of a complex nature involving analysis of situations or data requiring a review o
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