Amazon.com Services LLC
Supply Chain/Transportation Management, Business/Merchant Development, subsidiaries
Sr.OperationsProgramManager-ContractManufacturing&SupplyChainServices,FulfillmentTechnologiesandRobotics
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Operations Program Manager - Contract Manufacturing & Supply Chain Services, Fulfillment Technologies and Robotics at Amazon.com Services LLC. Skills: Contract manufacturing, Supply chain services, Fulfillment technologies, Robotics. Serve as escalation point for CM partners. Own relationship with CM partners”
What You'll Achieve.
Ensure on-time delivery; Ensure cost competitiveness; Ensure operational excellence
Industry & Context.
Root cause analysis; Issue resolution; Corrective action
What They're Looking For.
Must Have
Bachelor's degree in Engineering, Finance, Business, Economics or other related fields, Experience in program requirements definition, Data and metrics leveraging to drive improvements, 7+ years of experience in supply chain, Supplier management experience, Strategic sourcing experience, 5+ years working cross-functionally with tech and non-tech teams, Project management experience, Expertise in RFQs, Supplier selection expertise, Risk mitigation expertise, Contract negotiation expertise, Skilled in global supplier cost reduction strategies, Skilled in global supplier risk reduction strategies, Skilled in global supplier lead time reduction strategies, Experienced in process standardization, Experienced in developing business strategies across teams, Leadership in NPI programs, Supplier management leadership
Nice to Have
Master's degree in Business Administration, Industrial or Operations Engineering, Supply Chain Management, or a related field, Demonstrated ability to work in an ambiguous environment, Prioritizing and managing multiple stakeholders, Managing multiple responsibilities, Delivering multiple first-of-their-kind programs, Aggressive schedules experience, Highly effective oral communication skills, Highly effective written communication skills, Highly proficient in using Microsoft Office tools, Highly proficient in Tableau analytics, Highly proficient in ERP/PLM Systems
What You'll Do.
Serve as escalation point for CM partners
Own relationship with CM partners
Develop factory build schedules
Manage factory milestones
Manage factory readiness plans
Host weekly CM program reviews
Manage weekly cross-functional program reviews
Drive accountability to actions
Ensure factory readiness for PVT/MP
Ensure operator training
Ensure headcount sufficiency
Ensure material availability
Represent Operations in internal forums
Drive allocation management
Consolidate requirements
Lead sustaining core team
Drive factory readiness
Drive material health
Drive on-time delivery
Manage production restarts
Manage line re-qualification
Manage issue escalations
Drive CM to resolve supply gaps
Drive CM to resolve material issues
Drive CM to resolve production bottlenecks
Own End-of-Manufacture activities
Manage factory ramp-down
Manage material disposition
Manage lessons learned
Ensure CM executes ECOs
Ensure CM executes MCOs
Ensure CM executes deviations
Drive qualification for critical part changes
Drive control runs for critical part changes
Manage regression testing for part changes
Manage factory qualification testing for part changes
Partner with CM to assess line configuration
Partner with CM to justify line configuration
Partner with CM to assess equipment needs
Partner with CM to justify equipment needs
Partner with CM to optimize UPH
Manage CM CapEx budget requirements
Manage CM NRE budget requirements
Manage CM budget approval cycles
Partner to drive continuous cost reductions
Drive material savings
Drive process improvements
Drive equipment optimization
Lead Kaizen reviews with CM factories
Improve factory efficiency
Improve factory cycle time
Improve factory throughput
Drive yield improvement initiatives
Drive corrective action processes
Lead CM teams in response to alerts
Lead cross-functional teams in response to alerts
Respond to line-down alerts
Respond to factory quality excursions
Respond to FA investigations
Respond to 8D investigations
Partner to close quality issues
Close quality issues at root cause
How You'll Work.
Team & Collaboration
Cross-functional program reviews; Internal cross-functional forums; Cross-functional teams
Communication Scope
Oral communication; Written communication
Process & Methodology
Program management, NPI programs
Full Job Description
The Operations Program Manager (OPM) is the primary interface between Amazon Fulfillment Technologies and Robotics (FTR) and its global Contract Manufacturing (CM) and Original Design Manufacturing (ODM) partners. This role owns the execution of NPI builds, mass production readiness, sustaining operations, and change management to ensure on-time delivery, cost competitiveness, and operational excellence across a diverse supplier ecosystem. Key job responsibilities New Product Introduction (NPI) – Build Planning & Execution: - Serve as the main escalation point and relationship owner for CM partners during NPI builds. - Develop and manage detailed factory build schedules, milestones, and readiness plans. - Host and manage weekly CM and cross-functional program meetings; drive accountability to actions. - Ensure factory readiness for PVT/MP, including operator training, headcount sufficiency, line setup, and material availability. - Represent Operations in all internal cross-functional forums (NPIR, NPI/engineering reviews, finance, demand planning, launch readiness, and executive reviews). - Drive allocation management by collecting and consolidating requirements across internal and external teams. Mass Production (MP) & Sustaining Operations: - Lead sustaining core team to drive factory readiness, material health, and on-time delivery. - Manage production restarts, line re-qualification, and issue escalations. - Drive CM to resolve supply gaps, material issues, and production bottlenecks. - Own End-of-Manufacture (EOM) activities including factory ramp-down, material disposition, and lessons learned. Change Management: - Ensure CM executes Engineering Change Orders (ECO), Manufacturing Change Orders (MCO), and deviations per program requirements. - Drive qualification and control runs for critical part changes (SMT/FATP). - Manage regression and factory qualification testing to validate software and hardware changes. Line Equipment, CapEx & NRE: - Partner with CM to
Applying for this Sr. Operations Program Manager - Contract Manufacturing & Supply Chain Services, Fulfillment Technologies and Robotics role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.