Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
Sr.OperationsManager,NAQuality
“Sr. Operations Manager, NA Quality at Amazon.com Services LLC. Skills: Operations management, Quality management, Process improvement. Oversee budgetary objectives. Oversee people development”
What You'll Achieve.
Consistently achieve business objectives; Consistently surpass business objectives; Meet and exceed business plan
Industry & Context.
Root cause analysis
Ability to work in construction/distribution environments, Noisy environments, Unlit environments, Unheated environments, Not air-conditioned environments
What They're Looking For.
Must Have
2+ years equivalent experience, 7+ years direct management experience, Manufacturing, production or distribution environment experience, Performance metrics experience, Process improvement experience, Lean techniques experience, Work flexible hours, Lift and move totes up to 49 pounds, Regular bending, lifting, stretching, Walking around the FC, Continual standing and/or walking 5 miles daily, Access all areas of building
Nice to Have
Handle changing priorities, Good judgment in stressful situations, Interest in long-term career development, Experience with contingent workforce, MBA preferred
What You'll Do.
Oversee budgetary objectives
Oversee people development
Oversee operational objectives
Manage a team of managers
Lead Operations Managers
Ensure performance objectives are met
Build positive employee relations
Develop leadership strength
Balance operational excellence
Balance team development
Drive results across facility
Lead quality improvement initiatives
Lead process optimization initiatives
Enhance operational efficiency
Achieve business objectives
Surpass business objectives
Oversee Inbound operation performance
Oversee Outbound operation performance
Oversee customer experience
Clarify requirements for managers
Clarify expectations for managers
Measure manager performance
Provide feedback to managers
Hold managers accountable
Source ideas from managers
Nurture ideas from managers
Create improvement plans
Work with support staff
Build support for projects
Secure resources for projects
Provide support for staff initiatives
Secure resources for staff initiatives
Drive creation of quality initiatives
Drive creation of process change initiatives
Drive creation of Lean initiatives
Enable functional area to meet objectives
Enable FC to meet objectives
Enable functional area to exceed objectives
Enable FC to exceed objectives
Set requirements for managers
Set expectations for managers
Leverage Operations Managers
Leverage Area Managers
Roll ideas into improvement plans
Ensure best practices are shared
Work with other Sr. Operations Managers
Build support for initiatives
Secure resources for initiatives
Provide needed support for initiatives
Provide needed resources for initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Support staff collaboration
Process & Methodology
Process improvement, Lean methodologies
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