Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
Sr.OperationsManager
“Sr. Operations Manager at Amazon.com Services LLC. Skills: Operations management, Process improvement, Team leadership. Oversee budgetary objectives. Oversee people development objectives”
What You'll Achieve.
Meet performance objectives; Surpass business objectives; Meet business plan; Exceed business plan
Industry & Context.
Process optimization; Quality improvement
Lift and move totes up to 49 pounds, Regular bending, Lifting, Stretching, Reaching below waist, Reaching above head, Walking around FC, Continual standing, Continual walking, Work in construction environments, Work in distribution environments, Work in noisy environments, Work in unlit environments, Work in unheated environments, Work in non-air-conditioned environments, Access all areas of building, Ascend ladders, Descend ladders, Ascend stairs, Descend stairs, Ascend gangways, Descend gangways, Work safely and cooperatively, Adhere to standards of excellence, Adhere to company policies, Exercise sound judgment, Manage stress, Work safely with others, Work respectfully with others, Exhibit trustworthiness, Exhibit professionalism, Safeguard business operations, Safeguard Company reputation
What They're Looking For.
Must Have
7+ years direct management experience, Salaried workforce management, Manufacturing, production or distribution environment experience, Performance metrics experience, Process improvement experience, Lean techniques experience, Work flexible hours, Overnight work, Weekend work, Holiday work
Nice to Have
Ability to handle changing priorities, Good judgment in stressful situations, Interest in long-term career development, Assignments in multiple FCs, Experience with contingent workforce, Bachelor's degree in Engineering, Bachelor's degree in Operations, MBA preferred
What You'll Do.
Oversee budgetary objectives
Oversee people development objectives
Oversee operational objectives
Manage Operations Managers
Coach Operations Managers
Mentor Operations Managers
Ensure performance objectives are met
Build positive employee relations
Develop leadership strength
Balance operational excellence
Balance team development
Drive results across facility areas
Lead quality improvement initiatives
Lead process optimization initiatives
Enhance operational efficiency
Enable FC to achieve business objectives
Surpass business objectives
Oversee Inbound operation performance
Oversee Outbound operation performance
Oversee safety performance
Oversee quality performance
Oversee customer experience
Set requirements for Operations Managers
Clarify requirements for Operations Managers
Set expectations for Area Managers
Clarify expectations for Area Managers
Measure manager performance
Provide manager feedback
Hold managers accountable for performance
Leverage managers by sourcing ideas
Leverage managers by nurturing ideas
Roll ideas into improvement plans
Ensure best practices are shared
Work closely with Finance
Work closely with Facilities
Work closely with Safety
Work closely with other Sr. Operations Managers
Build support for projects
Secure support for projects
Build resources for projects
Secure resources for projects
Provide support for staff initiatives
Provide resources for staff initiatives
Drive creation of quality initiatives
Drive creation of process change initiatives
Drive creation of Lean initiatives
Enable functional area to meet business plan
Enable FC to meet business plan
Enable functional area to exceed business plan
Enable FC to exceed business plan
Oversee safety of Inbound operations
Oversee quality of Inbound operations
Oversee performance of Inbound operations
Oversee customer experience of Inbound operations
Oversee safety of Outbound operations
Oversee quality of Outbound operations
Oversee performance of Outbound operations
Oversee customer experience of Outbound operations
Set requirements for Operations Managers
Clarify requirements for Operations Managers
Set expectations for Area Managers
Clarify expectations for Area Managers
Measure manager performance
Provide manager feedback
Hold Ops Managers accountable for performance
Hold departments accountable for performance
Leverage Operations Managers by sourcing ideas
Leverage Area Managers by nurturing ideas
Roll ideas into improvement plans for functional area
Take proactive steps to ensure best practices are
Share best practices across departments
Share best practices across shifts
Share best practices among the network
Work closely with support staff
Build support for initiatives
Secure support for initiatives
Build resources for initiatives
Secure resources for initiatives
Provide needed support for other staff initiatives
Provide needed resources for other staff initiatives
How You'll Work.
Team & Collaboration
Work with support staff; Share best practices
Process & Methodology
Process improvement, Lean techniques
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