Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
Sr.OperationsManager
“Sr. Operations Manager at Amazon.com Services LLC. Skills: Process management, Team development, Operational excellence. Oversee budgetary objectives. Oversee people development objectives”
What You'll Achieve.
Meet performance objectives; Surpass business objectives; Meet business plan; Exceed business plan
Industry & Context.
Root cause analysis
Lift and move totes, Bending, Lifting, Stretching, Reaching, Walking around FC, Continual standing, Continual walking, Work in noisy environments, Work in unlit environments, Work in unheated environments, Work in non-air-conditioned environments, Access all building areas, Ascend ladders, Descend ladders, Ascend stairs, Descend stairs, Ascend gangways, Descend gangways, Work safely and cooperatively, Adhere to standards of excellence, Communicate effectively and respectfully, Follow federal laws, Follow state laws, Follow local laws, Follow Company policies, Work safely
What They're Looking For.
Must Have
7+ years direct management experience, Experience with performance metrics, Experience with process improvement, Experience with Lean techniques, Work flexible hours, Manage a salaried workforce, Work in manufacturing environment, Work in production environment, Work in distribution environment
Nice to Have
Ability to handle changing priorities, Use good judgment in stressful situations, Interest in long-term career development, Assignments in multiple FCs, Experience with contingent workforce, Bachelor's degree in Engineering, Bachelor's degree in Operations, MBA preferred
What You'll Do.
Oversee budgetary objectives
Oversee people development objectives
Oversee operational objectives
Manage Operations Managers
Coach Operations Managers
Mentor Operations Managers
Ensure performance objectives met
Build positive employee relations
Develop leadership strength
Balance operational excellence
Balance team development
Drive results across facility
Lead quality improvement initiatives
Lead process optimization initiatives
Enhance operational efficiency
Enable FC to achieve objectives
Enable FC to surpass objectives
Responsible for Inbound operation performance
Responsible for Outbound operation performance
Responsible for safety
Responsible for quality
Responsible for customer experience
Set requirements for Managers
Clarify requirements for Managers
Set expectations for Managers
Clarify expectations for Managers
Measure Manager performance
Provide Manager feedback
Hold Managers accountable
Leverage Operations Managers
Leverage Area Managers
Source ideas from Managers
Nurture ideas from Managers
Roll ideas into improvement plans
Ensure best practices shared
Work closely with Finance
Work closely with Facilities
Work closely with Safety
Work closely with other Sr. Operations Managers
Build support for projects
Secure support for projects
Build resources for projects
Secure resources for projects
Provide support for staff initiatives
Provide resources for staff initiatives
Drive creation of quality initiatives
Drive creation of process change initiatives
Drive creation of Lean initiatives
Enable functional area to meet business plan
Enable functional area to exceed business plan
Enable FC to meet business plan
Enable FC to exceed business plan
Set requirements for Ops Managers
Clarify requirements for Ops Managers
Set expectations for Ops Managers
Clarify expectations for Ops Managers
Measure Ops Manager performance
Provide Ops Manager feedback
Hold Ops Managers accountable
Leverage Ops Managers
Leverage Area Managers
Source ideas from Ops Managers
Nurture ideas from Ops Managers
Roll ideas into improvement plans
Ensure best practices shared
Work closely with support staff
Build support for initiatives
Secure support for initiatives
Build resources for initiatives
Secure resources for initiatives
Provide support for other staff initiatives
Provide resources for other staff initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Support staff collaboration
Process & Methodology
Process improvement, Lean techniques
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