Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
Sr.OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Sr. Operations Manager at Amazon.com Services LLC. Skills: Operational excellence, Team development, Process optimization. Oversee budgetary objectives. Oversee people development objectives”
What You'll Achieve.
Enhance operational efficiency; Achieve business objectives; Surpass business objectives; Ensure safety; Ensure quality; Ensure customer experience
Industry & Context.
Lift and move totes up to 49 pounds, Regular bending, lifting, stretching, Walking around the FC, Continual standing and/or walking 5 miles daily, Ability to access all areas of building, Work flexible hours, Work overnight, Work weekends, Work holidays
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 2+ years equivalent experience, 7+ years direct management experience, Salaried workforce management experience, Manufacturing, production or distribution environment experience, Performance metrics experience, Process improvement experience, Lean techniques experience, Work flexible hours, Lift and move totes up to 49 pounds, Regular bending, lifting, stretching, Walking around the FC, Continual standing and/or walking 5 miles daily, Ability to access all areas of building
Nice to Have
Ability to handle changing priorities, Good judgment in stressful situations, Interest in long-term career development, Experience with a contingent workforce, Bachelor's degree in Engineering, Bachelor's degree in Operations, MBA preferred
What You'll Do.
Oversee budgetary objectives
Oversee people development objectives
Oversee operational objectives
Manage Operations Managers
Coach Operations Managers
Mentor Operations Managers
Ensure performance objectives are met
Build positive employee relations
Maintain positive employee relations
Develop leadership strength
Drive results across facility areas
Lead quality improvement initiatives
Lead process optimization initiatives
Implement quality improvement initiatives
Implement process optimization initiatives
Enhance operational efficiency
Achieve business objectives
Surpass business objectives
Oversee Inbound operation performance
Oversee Outbound operation performance
Ensure customer experience
Set requirements for Managers
Clarify requirements for Managers
Set expectations for Managers
Clarify expectations for Managers
Measure Manager performance
Provide feedback to Managers
Hold Managers accountable
Source ideas from Managers
Nurture ideas from Managers
Create improvement plans
Share best practices across departments
Share best practices across shifts
Share best practices among network
Work with other Sr. Operations Managers
Build support for projects
Secure support for projects
Build resources for projects
Secure resources for projects
Provide support for staff initiatives
Provide resources for staff initiatives
Drive creation of quality initiatives
Drive creation of process change initiatives
Drive creation of Lean initiatives
Enable functional area to meet objectives
Enable FC to meet objectives
Enable functional area to exceed objectives
Enable FC to exceed objectives
Ensure overall safety
Ensure overall quality
Ensure overall performance
Ensure overall customer experience
Set requirements for Operations Managers
Clarify requirements for Operations Managers
Set expectations for Operations Managers
Clarify expectations for Operations Managers
Measure Operations Manager performance
Provide feedback to Operations Managers
Hold Operations Managers accountable
Leverage Operations Managers
Source ideas from Operations Managers
Nurture ideas from Operations Managers
Roll ideas into improvement plans
Take proactive steps to share best practices
Work closely with support staff
Build support for initiatives
Secure support for initiatives
Build resources for initiatives
Secure resources for initiatives
Provide needed support for initiatives
Provide needed resources for initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Support staff collaboration
Full Job Description
The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility. Responsibilities: • Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives. • Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments. • Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives. Additional Job Elements: • Lift and move totes up to 49 pounds each • Regular bending, lifting, stretching and reaching both below the waist and above the head • Walking around the FC with great frequency; FC
Applying for this Sr. Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.