Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
Sr.OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Sr. Operations Manager at Amazon.com Services LLC. Skills: Operational excellence, Team development, Process improvement. Oversee budgetary objectives. Oversee people development”
What You'll Achieve.
Meet performance objectives; Surpass business objectives; Meet business plan; Exceed business plan
Industry & Context.
Process optimization; Root cause analysis
Lift up to 49 pounds, Bending, Lifting, Stretching, Reaching, Walking 5 miles daily, Work in noisy environments, Work in unlit environments, Work in unheated environments, Work in non-air-conditioned environments, Access all building areas, Ascend ladders, Descend ladders, Ascend stairs, Descend stairs, Ascend gangways, Descend gangways, Work overnight, Work weekends, Work holidays
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 2+ years equivalent experience, Work flexible hours, 7+ years direct management experience, Prior experience with performance metrics, Prior experience with process improvement, Prior experience with Lean techniques, Prior experience with full staffing lifecycle
Nice to Have
Ability to handle changing priorities, Use good judgment in stressful situations, Interest in long-term career development, Experience with a contingent workforce, Bachelor's degree in Engineering, Bachelor's degree in Operations, MBA preferred
What You'll Do.
Oversee budgetary objectives
Oversee people development
Oversee operational objectives
Manage Operations Managers
Coach Operations Managers
Mentor Operations Managers
Ensure performance objectives are met
Build positive employee relations
Develop leadership strength
Balance operational excellence
Balance team development
Drive results across facility
Lead quality improvement initiatives
Lead process optimization initiatives
Implement quality initiatives
Implement process optimization initiatives
Enhance operational efficiency
Achieve business objectives
Surpass business objectives
Oversee Inbound operation performance
Oversee Outbound operation performance
Oversee safety performance
Oversee quality performance
Oversee customer experience
Set requirements for Managers
Clarify requirements for Managers
Set expectations for Managers
Clarify expectations for Managers
Measure Manager performance
Provide feedback to Managers
Hold Managers accountable
Leverage Operations Managers
Leverage Area Managers
Source ideas from Managers
Nurture ideas from Managers
Create improvement plans
Secure support for projects
Secure resources for projects
Provide support for initiatives
Provide resources for initiatives
Drive creation of quality initiatives
Drive creation of process change initiatives
Drive creation of Lean initiatives
Enable functional area to meet business plan
Enable FC to meet business plan
Enable functional area to exceed business plan
Enable FC to exceed business plan
Set requirements for Operations Managers
Clarify requirements for Operations Managers
Set expectations for Operations Managers
Clarify expectations for Operations Managers
Measure Operations Manager performance
Provide feedback to Operations Managers
Hold Operations Managers accountable
Leverage Operations Managers
Source ideas from Operations Managers
Nurture ideas from Operations Managers
Roll ideas into improvement plans
Ensure best practices are shared
Work closely with support staff
Build support for initiatives
Secure support for initiatives
Build resources for initiatives
Secure resources for initiatives
Provide needed support for staff initiatives
Provide resources for staff initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Support staff collaboration
Process & Methodology
Process improvement, Lean methodologies
Full Job Description
The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility. Responsibilities: • Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives. • Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments. • Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. • Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives. Additional Job Elements: • Lift and move totes up to 49 pounds each • Regular bending, lifting, stretching and reaching both below the waist and above the head • Walking around the FC with great frequency; FC
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