Sr.OperationsAnalyst–Automation

**Sr. Operations Analyst – Automation** Senior Operations Analysts oversee critical operational processes and procedures to ensure IT services and infrastructure consistently achieve defined performance objectives. They monitor and manage all infrastructure and application components while continuously enhancing incident, problem, change, and release management practices. **Your responsibilities will include:** **Incident Management, Problem Management** * Coordinate Major Incident Management across IT teams, send regular updates, participate in MIM bridge calls, and oversee automation support resolution. * Manage key business-critical applications and their performance. * Support assigned activities to advance strategies and program improvements. * Implement solutions for recurring incidents to minimize downtime. * Resolve incidents within SLAs. * Work with problem management team on both proactive and reactive strategies. * Review and define incident and problem management procedures regularly. * Manage and coordinate resolution of in-scope third-party product issues. * Conduct Post-Implementation Reviews for continuous improvement. **Technical Change Management** * Use standard processes to build, test, and implement changes that meet service levels. * Work with business and IT to ensure change requests fit business needs. * Keep change records and manage authorized changes through planning, testing, implementation, documentation, and review. * Flag critical changes for Change Advisory Board assessment and scheduling. **Other key responsibilities:** * Contribute subject matter expertise to project teams during all phases of the technology enablement lifecycle, particularly in design and integration. * Provide advisory services to clients regarding business process optimization, including identification, assessment, management, and measurement of organizational capabilities. * Collaborate with client technology specialists and external strategic partners to implem