RBC
Sr.OperationsAnalyst-ApplicationCoordinator,BankingApplications
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optimal for Senior candidates.
“Sr. Operations Analyst - Application Coordinator, Banking Applications at RBC. Skills: process management, cross-functional coordination, vendor/stakeholder management. Coordinate application implementations. maintain process compliance”
What You'll Achieve.
ensure continuous operational excellence; Drive operational improvements aligned with strategic initiatives; timely resolution; meet consistently high-quality standards
Industry & Context.
troubleshoot escalated issues; Applies innovative approaches to complex challenges; Assist with resolving batch issues bottlenecks and repeat failures in job flows on Z/OS; Identifies issues before they escalate and find creative solutions to minimize impact; Review all errors application teams and recommend permanent solutions to avoid a reoccurrence
24/7 operations support, Provide after-hours on-call coverage, Able to work in a 7x24x365 environment, ability to work on site
What They're Looking For.
Must Have
IT background, change management experience in complex programs with high frequency of requests and multiple priorities, Proficient with relevant tools (Mainframe, Service Now), Demonstrated ability in written and oral communication skills along with presentation skills, Ability to determine the information and communication needs of the stakeholders and project, Knowledge of applications currently hosted on Mainframe, Deadline-driven and results-oriented, able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously, organizational and time management capabilities, ability to host meetings with clear communication, Able to work in a 7x24x365 environment, ability to work on site, Identifies issues before they escalate, find creative solutions to minimize impact, Maintains a master calendar of app changes, tracks deliverables/gaps when issues arise, flags risks early
Nice to Have
Experience with Job Control Language (JCL) environments and mainframe computing, Programming/coding experience: COBOL, REXX, Angular, React/Vue. js, VBA (macros), C#, C++, Node. js, Active Directory, Elastic Search, Windows Servers etc., Postsecondary degree with a major in Computer Science, Engineering, or Technology, Experience working rotating shifts
What You'll Do.
Coordinate application implementations
maintain process compliance
Triage and route issues
Applies innovative approaches to complex challenges
Drive operational improvements aligned with strategic initiatives
Authorize production application changes
Assist with resolving batch issues bottlenecks
Escalate critical issues to partners and management
Propose innovative solutions
Provide after-hours on-call coverage
Engage appropriate operations/support personnel
Review all errors application teams
recommend permanent solutions
identify the potential impact to the bank
Provide directions to applications on change management regulations
Maintain online documentation
other assigned projects
How You'll Work.
Team & Collaboration
cross-functional coordination; Triage and route issues between Application Support and Service Providers; Escalate critical issues to partners and management; Engage appropriate operations/support personnel on a technical level; work with product team
Communication Scope
Demonstrated ability in written and oral communication skills along with presentation skills; Ability to determine the information and communication needs of the stakeholders and project; organizational and time management capabilities and ability to host meetings with clear communication
Process & Methodology
change management experience in complex programs, Ability to determine the information and communication needs of the stakeholders and project, Maintains a master calendar of app changes, tracks deliverables/gaps when issues arise, flags risks early
Full Job Description
**_Job Description_** **What is the Opportunity?** The successful candidate will be the primary point of contact for 24/7 operations support, managing a critical suite of business applications in Mainframe and Distributed Production Computer Centers. You'll coordinate system changes, oversee implementations, and troubleshoot escalated issues to ensure continuous operational excellence. This candidate should be able to apply innovative approaches to complex challenges when issues arise. **What Will You do:** * Coordinate application implementations and maintain process compliance * Triage and route issues between Application Support and Service Providers * Applies innovative approaches to complex challenges and willing to take on project work * Drive operational improvements aligned with strategic initiatives through informed decision-making * Authorize production application changes via ServiceNow and batch job scheduling via OMS * Assist with resolving batch issues bottlenecks and repeat failures in job flows on Z/OS * Escalate critical issues to partners and management, ensuring timely resolution * Propose innovative solutions and alternative approaches to meet client needs * Provide after-hours on-call coverage * Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner * Review all errors application teams and recommend permanent solutions to avoid a reoccurrence and identify the potential impact to the bank. * Provide directions to applications on change management regulations and assist with issues * Maintain online documentation where applicable and other assigned projects when required **What do you need to succeed?** **Must have:** * Undergraduate degree with IT background ideally with change management experience in complex programs with high frequency of requests and multiple priorities. * Proficient with relevant tools (Mainframe, Service Now) * Demonstrated ability in written and oral communication skills
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