Amazon Web Services, Inc.
Technology
Sr.Manager,WWPartnerLedCustomerSuccess,AWSSpecialistandPartnerOrganization
“Sr. Manager, WW Partner Led Customer Success, AWS Specialist and Partner Organization at Amazon Web Services, Inc.. Skills: Customer Success Management, Team Leadership, AWS. Manage a team of Customer Success Managers. Drive customer adoption and value realization”
What You'll Achieve.
Increase customer retention; Drive customer adoption; Maximize customer value realization; Achieve customer satisfaction targets; Enable partner success
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in customer-facing roles, 3+ years of experience in a leadership role, Experience managing a team of Customer Success Managers, Experience with cloud computing, Experience with AWS, Bachelor's degree or equivalent experience
Nice to Have
Experience in the cloud computing industry, Experience with partner-led customer success motions, Experience with enterprise customer accounts, Master's degree
What You'll Do.
Manage a team of Customer Success Managers
Drive customer adoption and value realization
Develop and execute customer success strategies
Build and maintain strong customer relationships
Identify and mitigate customer churn risks
Collaborate with sales and product teams
Enable partners to drive customer success
Track and report on key customer success metrics
Provide guidance and mentorship to the team
Ensure customer satisfaction and retention
How You'll Work.
Team & Collaboration
Sales teams; Product teams; Partner teams; Field teams
Communication Scope
Executive presentations; Customer communication
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