Sr.Manager,UTRTechSME

In this role, you'll drive the operational changes that move billions of packages through Amazon's last-mile network. You'll lead programs that make delivery faster, safer, and more reliable across hundreds of stations in North America and Europe — working at the seam where engineering meets operations. This role is for someone who likes being where the work happens. You'll spend time inside delivery stations, watching how new tools are used, finding what breaks, and bringing that signal back to the teams designing the next version. You'll own programs from pilot through full network rollout, partnering with engineering, operations, planning, and finance to land changes that meaningfully improve how the network runs. What you'll do: - Lead end-to-end execution of major operational programs across the delivery network - Translate between engineering teams and operations leaders — turning technical solutions into adopted processes, and bringing real-world feedback into product design - Pilot new technology at a small set of stations, measure what works, and scale across the network - Work directly with site teams, regional operations, and program partners in multiple countries - Influence senior leadership through clear writing, sharp data, and well-framed decisions You'll thrive here if: - You're energised by a mix of strategy and ground-level operational detail - You're comfortable owning ambiguous problems and shaping them into a plan - You want to build deep relationships across engineering, operations, and central programs - You think rigorously about data and customer impact Key job responsibilities - Lead a team of program and product managers working on tech programs across the delivery network. Set the team's priorities, allocate them across programs, and build the operating mechanisms that make the team effective. - Develop your people. Coach PMs on program leadership, technical depth, and stakeholder influence. Build differentiated development plans for eac