Otis

Sr.Manager,SupplierManagementLead

$150–160k Connecticut, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Sr. Manager, Supplier Management Lead at Otis. Skills: Supplier governance, Performance management, Risk management, Escalation management. Lead governance activities for strategic suppliers. Establish governance frameworks”

What You'll Achieve.

Supplier SLA/KPI adherence; Reduction in supplier escalations; Supplier performance trend improvement; Timeliness of issue resolution; Financial value realization; Governance cadence compliance; Stakeholder satisfaction; Supplier remediation effectiveness

Industry & Context.

Problems you'll solve

Root cause analysis; Data-driven decision making

What They're Looking For.

Must Have

8+ years supplier management experience, Manage complex enterprise supplier relationships, Understanding of governance frameworks, Supplier performance management, KPI/SLA management, Escalation processes, Analytical and data interpretation capabilities, Use supplier performance metrics, Reporting tools to drive accountability, Operate effectively in cross-functional environments, Stakeholder management skills, Ability to influence senior leadership

Nice to Have

Experience with strategic outsourcing, Experience with enterprise technology suppliers, Developing governance models, KPI/SLA frameworks, Global supplier environments, Multi-region operations, Program operational governance experience, Procurement or commercial background

What You'll Do.

Lead governance activities for strategic suppliers

Establish governance frameworks

Manage governance frameworks

Monitor supplier performance

Identify supplier risks

Identify performance deterioration

Identify value leakage

Drive governance discussions

Lead escalation management

Coordinate resolution efforts

Partner with sourcing teams

Partner with procurement operations

Partner with regional leadership

Build governance frameworks

Mature governance frameworks

Develop KPI reporting structures

Develop SLA reporting structures

Support performance improvement initiatives

Provide governance reporting

Provide executive performance visibility

Develop supplier performance frameworks

Develop supplier scorecards

Analyze operational trends

Analyze financial trends

Analyze service delivery trends

Translate performance data

Identify operational issues

Identify commercial issues

Identify service delivery issues

Establish performance reporting mechanisms

Leverage data for improvement

How You'll Work.

Team & Collaboration

Cross-functional teams; Internal stakeholders; Strategic Sourcing; Procurement Operations; Finance; Digital Technology; Quality; Legal; Business groups; Regional leadership teams

Communication Scope

Executive presentations; Stakeholder management

Full Job Description

**Date Posted:** 2026-06-10 **Country:** United States of America **Location:** OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA # Position Summary * The Supplier Management Lead – Segment 1 is responsible for governance, performance management, and executive escalation management for strategic and business-critical suppliers. * This role ensures the company realizes the operational, financial, and strategic value intended through major supplier relationships by leveraging data-driven governance, supplier performance analytics, risk identification, and structured executive engagement. * The position serves as the primary governance lead for Segment 1 suppliers, including enterprise platforms, outsourcing partners, and high-impact global service providers. * This role works cross-functionally with Strategic Sourcing, Procurement Operations, Finance, Digital Technology, Quality. Legal, and all functional business groups. # Core Mission * Ensure strategic suppliers consistently deliver expected business value, operational performance, and contractual obligations through structured governance, proactive risk management, and executive-level supplier oversight. # Core Responsibilities * Lead governance activities for Segment 1 strategic suppliers. * Establish and manage governance frameworks, including Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), KPI scorecards, SLA reporting, and escalation structures. * Monitor supplier performance against contractual commitments and operational expectations. * Use data and trend analysis to proactively identify supplier risks, performance deterioration, and value leakage. * Drive fact-based supplier governance discussions using operational and commercial performance metrics. * Lead escalation management for significant supplier issues impacting business performance, financial outcomes, or operational continuity. * Coordinate cross-functional resolution efforts across internal stakehol

Free ATS check

Applying for this Sr. Manager, Supplier Management Lead role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Workday

  • Workday has a multi-step form — save your progress after every section.
  • "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
  • Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
  • Job requisition numbers are useful when following up with HR by email.

ANONYMOUS · UNFILTERED

What do employees actually say about Otis?

Real rants from real employees. Read before you apply.

Read Company Rants →