Otis
Sr.Manager,SupplierManagementLead
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“Sr. Manager, Supplier Management Lead at Otis. Skills: Supplier governance, Performance management, Risk management, Escalation management. Lead governance activities for strategic suppliers. Establish governance frameworks”
What You'll Achieve.
Supplier SLA/KPI adherence; Reduction in supplier escalations; Supplier performance trend improvement; Timeliness of issue resolution; Financial value realization; Governance cadence compliance; Stakeholder satisfaction; Supplier remediation effectiveness
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
8+ years supplier management experience, Manage complex enterprise supplier relationships, Understanding of governance frameworks, Supplier performance management, KPI/SLA management, Escalation processes, Analytical and data interpretation capabilities, Use supplier performance metrics, Reporting tools to drive accountability, Operate effectively in cross-functional environments, Stakeholder management skills, Ability to influence senior leadership
Nice to Have
Experience with strategic outsourcing, Experience with enterprise technology suppliers, Developing governance models, KPI/SLA frameworks, Global supplier environments, Multi-region operations, Program operational governance experience, Procurement or commercial background
What You'll Do.
Lead governance activities for strategic suppliers
Establish governance frameworks
Manage governance frameworks
Monitor supplier performance
Identify supplier risks
Identify performance deterioration
Identify value leakage
Drive governance discussions
Lead escalation management
Coordinate resolution efforts
Partner with sourcing teams
Partner with procurement operations
Partner with regional leadership
Build governance frameworks
Mature governance frameworks
Develop KPI reporting structures
Develop SLA reporting structures
Support performance improvement initiatives
Provide governance reporting
Provide executive performance visibility
Develop supplier performance frameworks
Develop supplier scorecards
Analyze operational trends
Analyze financial trends
Analyze service delivery trends
Translate performance data
Identify operational issues
Identify commercial issues
Identify service delivery issues
Establish performance reporting mechanisms
Leverage data for improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; Strategic Sourcing; Procurement Operations; Finance; Digital Technology; Quality; Legal; Business groups; Regional leadership teams
Communication Scope
Executive presentations; Stakeholder management
Full Job Description
**Date Posted:** 2026-06-10 **Country:** United States of America **Location:** OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA # Position Summary * The Supplier Management Lead – Segment 1 is responsible for governance, performance management, and executive escalation management for strategic and business-critical suppliers. * This role ensures the company realizes the operational, financial, and strategic value intended through major supplier relationships by leveraging data-driven governance, supplier performance analytics, risk identification, and structured executive engagement. * The position serves as the primary governance lead for Segment 1 suppliers, including enterprise platforms, outsourcing partners, and high-impact global service providers. * This role works cross-functionally with Strategic Sourcing, Procurement Operations, Finance, Digital Technology, Quality. Legal, and all functional business groups. # Core Mission * Ensure strategic suppliers consistently deliver expected business value, operational performance, and contractual obligations through structured governance, proactive risk management, and executive-level supplier oversight. # Core Responsibilities * Lead governance activities for Segment 1 strategic suppliers. * Establish and manage governance frameworks, including Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), KPI scorecards, SLA reporting, and escalation structures. * Monitor supplier performance against contractual commitments and operational expectations. * Use data and trend analysis to proactively identify supplier risks, performance deterioration, and value leakage. * Drive fact-based supplier governance discussions using operational and commercial performance metrics. * Lead escalation management for significant supplier issues impacting business performance, financial outcomes, or operational continuity. * Coordinate cross-functional resolution efforts across internal stakehol
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