Otis
Sr.Manager,SupplierManagementLead
“Sr. Manager, Supplier Management Lead at Otis. Skills: Supplier governance, Performance management, Risk management, Escalation management. Lead governance activities for strategic suppliers. Establish governance frameworks”
What You'll Achieve.
Supplier SLA/KPI adherence; Reduction in supplier escalations; Supplier performance trend improvement; Timeliness of issue resolution; Financial value realization; Governance cadence compliance; Stakeholder satisfaction; Supplier remediation effectiveness
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
8+ years supplier management experience, Manage complex enterprise supplier relationships, Understanding of governance frameworks, Supplier performance management, KPI/SLA management, Escalation processes, Analytical and data interpretation capabilities, Use supplier performance metrics, Reporting tools to drive accountability, Operate effectively in cross-functional environments, Stakeholder management skills, Ability to influence senior leadership
Nice to Have
Experience with strategic outsourcing, Experience with enterprise technology suppliers, Developing governance models, KPI/SLA frameworks, Global supplier environments, Multi-region operations, Program operational governance experience, Procurement or commercial background
What You'll Do.
Lead governance activities for strategic suppliers
Establish governance frameworks
Manage governance frameworks
Monitor supplier performance
Identify supplier risks
Identify performance deterioration
Identify value leakage
Drive governance discussions
Lead escalation management
Coordinate resolution efforts
Partner with sourcing teams
Partner with procurement operations
Partner with regional leadership
Build governance frameworks
Mature governance frameworks
Develop KPI reporting structures
Develop SLA reporting structures
Support performance improvement initiatives
Provide governance reporting
Provide executive performance visibility
Develop supplier performance frameworks
Develop supplier scorecards
Analyze operational trends
Analyze financial trends
Analyze service delivery trends
Translate performance data
Identify operational issues
Identify commercial issues
Identify service delivery issues
Establish performance reporting mechanisms
Leverage data for improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; Strategic Sourcing; Procurement Operations; Finance; Digital Technology; Quality; Legal; Business groups; Regional leadership teams
Communication Scope
Executive presentations; Stakeholder management
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