Sr Manager, Store Operations
SrManager,StoreOperations-Selling,ExperienceandLearning&Development
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“Sr Manager, Store Operations - Selling, Experience and Learning & Development at Sr Manager, Store Operations. Skills: Selling Strategy & Execution, Customer Retention & Clienteling, Employee Engagement & In-Store Experience, Field Partnership & Operational Excellence, People Leadership, learning and development, content design, presentation, design tools. Lead the strategy and execution of in-store experiences that drive both employee engagement and customer loyalty.. Connect field and HQ to en”
What You'll Achieve.
Sales & conversion; Customer retention & client engagement; Clienteling adoption & outreach effectiveness; Employee engagement & retention; In-store experience consistency
Industry & Context.
50% Travel Expected
What They're Looking For.
Must Have
Extensive experience in learning and development, with expertise in content design
What You'll Do.
Lead the strategy and execution of in-store experiences that drive both employee engagement and customer loyalty.
Connect field and HQ to ensure all programs
and strategies are simple
and grounded in real store needs.
Prioritize employee engagement as the foundation of great customer experiences.
high-performing teams that deliver personalized service
and build lasting client relationships.
Serve as the face and voice of selling
leveraging communication
and learning expertise to deliver compelling content that drives mindset and behavior change across both in-person and virtual environments.
Design and optimize selling leadership programs
and expert content that build capability
deepen product knowledge.
Own and deliver strategies
and tools that elevate customer experience
ensuring readiness for key brand moments and consistent execution across the fleet.
Own customer retention and clienteling strategies to grow loyalty and lifetime value.
and engagement strategies to deepen client relationships.
Leverage data and feedback to continuously improve the customer experience.
Lead programs that strengthen employee engagement
and retention while enhancing onboarding
and cultural initiatives.
Create empowered store environments where teams deliver elevated
personalized service.
Partner with HR and Field Leadership to embed engagement into daily routines and behaviors.
Serve as the voice of the field
ensuring strategies reflect store realities.
Simplify processes and build clear routines that drive accountability and consistency.
Align cross-functional partners to support seamless execution in stores.
Lead and develop a high-performing team focused on engagement
Foster a culture of accountability
and continuous improvement.
How You'll Work.
Team & Collaboration
Connect field and HQ; Partner with HR and Field Leadership; Align cross-functional partners
Communication Scope
communication; facilitation
Full Job Description
## About the Role The Senior Manager, Store Operations - Selling, Experience and Learning & Development leads the strategy and execution of in-store experiences that drive both employee engagement and customer loyalty. This role connects field and HQ to ensure all programs, tools, and strategies are simple, effective, and grounded in real store needs. By prioritizing employee engagement as the foundation of great customer experiences, this leader enables confident, high-performing teams that deliver personalized service, drive sales, and build lasting client relationships. ## What You'll Do **Selling Strategy & Execution** * Serve as the face and voice of selling, leveraging strong communication, facilitation, and learning expertise to deliver compelling content that drives mindset and behavior change across both in-person and virtual environments. * Design and optimize selling leadership programs, routines, and expert content that build capability, deepen product knowledge. * Own and deliver strategies, playbooks, and tools that elevate customer experience, ensuring readiness for key brand moments and consistent execution across the fleet. **Customer Retention & Clienteling** * Own customer retention and clienteling strategies to grow loyalty and lifetime value * Develop outreach, segmentation, and engagement strategies to deepen client relationships * Leverage data and feedback to continuously improve the customer experience **Employee Engagement & In-Store Experience** * Lead programs that strengthen employee engagement, capability, and retention while enhancing onboarding, recognition, and cultural initiatives * Create empowered store environments where teams deliver elevated, personalized service * Partner with HR and Field Leadership to embed engagement into daily routines and behaviors **Field Partnership & Operational Excellence** * Serve as the voice of the field, ensuring strategies reflect store realities * Simplify processes and build clear routines that
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