Cox Communications, Inc.
Cloud Engineering
SrManager,SolutionDelivery
“Sr Manager, Solution Delivery at Cox Communications, Inc.. Skills: Cloud solution delivery, Team leadership, Customer engagement, Technical acumen, Strategic thinking, Operational discipline. Provide strategic and operational leadership for consultative cloud solution delivery and implementation. Partner cross-functionally with Sales, Architecture, Support, and Product teams to deliver successful customer outcomes”
What You'll Achieve.
Driving high-quality, scalable delivery outcomes across complex cloud environments; Ensuring alignment to customer objectives, architectural standards, and business priorities; Maximize delivery effectiveness; Deliver successful customer outcomes; Improve efficiency and consistency
Industry & Context.
Ensure timely and effective resolution of customer delivery issues
Travel 15% of the time, Can work remotely anywhere in the specified country, Ability to participate in a 24x7 on-call rotation as needed, Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
What They're Looking For.
Must Have
8+ years of experience in cloud, infrastructure, or managed services environments, Demonstrated ability to lead teams, drive results, and operate with a high degree of autonomy, Ability to participate in a 24x7 on-call rotation as needed
Nice to Have
Experience with VDI solutions, including Azure Virtual Desktop (AVD) and Citrix, Broad infrastructure knowledge including firewalls, switching, Windows Server environments, and Active Directory, Proven ability to lead and deliver complex technical projects in customer-facing environments, Experience working in or alongside project management frameworks and methodologies, Proficiency in Microsoft Office applications, Experience within a Managed Service Provider (MSP) environment
What You'll Do.
Provide strategic and operational leadership for consultative cloud solution delivery and implementation
Partner cross-functionally with Sales
and Product teams to deliver successful customer outcomes
Drive standardization
and continuous improvement across delivery processes and methodologies
Ensure adherence to architectural standards
security best practices
and product-aligned delivery frameworks
Oversee department operations
including resource planning
financial performance
and budget accountability
and mentor a high-performing team through coaching
performance management
and career development
Serve as the primary escalation point for customer delivery issues
ensuring timely and effective resolution
Manage and prioritize multiple concurrent projects and initiatives across diverse customer environments
Identify opportunities to automate and optimize delivery processes to improve efficiency and consistency
Maintain awareness of emerging technologies and industry trends to drive innovation within delivery practices
How You'll Work.
Team & Collaboration
Partner cross-functionally with Sales, Architecture, Support, and Product teams to deliver successful customer outcomes; Serve as the primary escalation point for customer delivery issues, ensuring timely and effective resolution
Communication Scope
communication skills; stakeholder management; consulting skills
Process & Methodology
Manage and prioritize multiple concurrent projects and initiatives across diverse customer environments, Experience working in or alongside project management frameworks and methodologies
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