Dematic

Material Handling

SrManager,SoftwareDocumentation

$123–154k Grand Rapids, Michigan, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Sr Manager, Software Documentation at Dematic. Skills: Software Documentation, Technical Writing, Team Leadership. Lead technical writers. Design documentation”

What You'll Achieve.

Enable effective project execution; Enable customer support; Enable effective deployment of Dematic's Next Gen Software; Enable customers to confidently use software; Enable understanding of data for reporting and decision-making

Industry & Context.

Material Handling
Problems you'll solve

Analytical skills; Problem-solving skills; High attention to detail

What They're Looking For.

Must Have

Minimum 6 years of experience documenting technical products, Experience creating API and code documentation, Proficiency with content authoring, publishing, and multimedia development, Experience with DITA and structured authoring, Bachelor’s degree in technical writing, English, communications, computer science, or similar field

Nice to Have

Master’s degree, equivalent certifications and experience may be substituted, Experience in material handling systems or similar industry

What You'll Do.

Lead technical writers

Publish documentation

Foster team environment

Write high quality documentation

Enable software deployment

Provide customer help

Build relationships with engineers

Build relationships with product managers

Conduct needs analysis

Write technical content

Edit technical content

Organize technical content

Analyze input and information

Partner with instructional designers

Create learning content

Use software with simulators

Establish feedback loop

How You'll Work.

Team & Collaboration

Build positive relationships with engineers; Build positive relationships with product managers; Build positive relationships with other authorities and collaborators; Build positive relationships with leaders of those groups; Build positive relationships with colleagues in PTI; Work with cross-functional teams; Build partnerships; Align teams with business objectives; Foster information sharing; Foster connection

Communication Scope

Skilled in communication; Stakeholder engagement

Full Job Description

The Product Training and Information (PTI) organization is responsible for creating and publishing documentation and training deliverables according to the global and regional standards for Dematic products, modules, subsystems, solutions, and software. PTI is an enabling function, aligning with Dematic strategy and priorities to enable effective project execution and customer support. As the leader of the software technical writing team, you will lead the technical writers who design, write, and publish internal documentation and customer-facing deliverables for Dematic’s global software platforms. You will foster a positive, supportive team environment that promotes work–life balance and recognition, so team members feel valued, engaged, and motivated. You will be responsible for team achievement of goals for writing high quality documentation deliverables that enable the Dematic Software Organization to effectively deploy Dematic’s Next Gen Software to customers globally, how to use Dematic software to design and test systems, and to arm our customers with ‘help’ that enables them to confidently use the software to run their inbound, outbound, and internal operations, understand data for reporting and decision-making. # **We offer:** Job Description • Career Development • Competitive Compensation and Benefits • Pay Transparency • Global Opportunities **Learn More Here:** Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The b

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