Pfizer
Healthcare
Sr.Manager,ServiceNowITOMArchitect
Neural analysis suggests this role is
optimal for Manager candidates.
“Sr. Manager, ServiceNow ITOM Architect at Pfizer. Skills: ServiceNow ITOM, CMDB, Event Management, CSDM. Design ITOM solutions. Develop ITOM solutions”
What You'll Achieve.
Provide excellent visibility; Maintain visibility; Implement enhanced event correlation; Suppress unnecessary support automation; Address potential issues proactively; Ensure comprehensive monitoring; Improve operational efficiency; Ensure complete CMDB population; Ensure CMDB accuracy
Industry & Context.
Problem-solving; Decision-making; Troubleshoot technical issues; Proactive problem-solving
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, 5+ years ServiceNow ITOM administration, 7+ years IT application/infrastructure experience, Certified Implementation Specialist (CIS) Discovery, Certified Implementation Specialist (CIS) Event, Expert in Discovery, Service Graph Connectors, Expert in Service Mapping, CMDB, Event Management, Working knowledge of CSDM framework, Experience with cloud platform discovery (AWS, Azure, GCP), Understanding of CMDB data governance, Experience integrating ServiceNow with enterprise systems, Excellent communication skills, Understanding of business processes
Nice to Have
Advanced degree, ServiceNow Certified Technical Architect (CTA), ServiceNow Certified Master Architect (CMA), Knowledge of system integrations, Experience using generative AI tools
What You'll Do.
Design ITOM solutions
Develop ITOM solutions
Implement ITOM solutions
Ensure successful delivery
Develop strategy and roadmap
Configure ServiceNow ITOM suite
Configure Service Graph Connectors
Configure Service Mapping
Configure Mid Servers
Configure Event Management
Create custom patterns
Configure custom patterns
Configure Discovery Schedules
Configure custom IH ETL
Configure Event rules
Drive data quality governance
Drive CI certification
Implement AIOps capabilities
Design cloud platform discovery
Configure on-premises discovery
Implement container discovery
Troubleshoot technical issues
Resolve technical issues
Develop technical documentation
Maintain technical documentation
Consume data sources into CMDB
Stay current on ServiceNow products
Implement third-party integrations
How You'll Work.
Team & Collaboration
Cross-functional teams; ITOM Product owner; CI owners; Data stewards
Communication Scope
Explain technical concepts
Process & Methodology
Product development, Release management
Full Job Description
## **Use Your Power for Purpose** All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs that Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape. The CISO, Infrastructure and Cloud Services organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes. As part of the Service Management Solutions team, the **Sr. Manager, ServiceNow ITOM Architect** is a highly skilled and experienced ITOM Engineer with a strong background in ServiceNow ITOM, ServiceNow Discovery, Service Mapping, CMDB, CSDM and Event Management. The ideal candidate will have a proven track record of delivering successful ITOM solutions following industry best practices and hands-on expertise in ServiceNow development. The main responsibility of this role is to design, develop, and implement IT operations management processes and systems, utilizing the ServiceNow platform. This individual will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The ideal candidate will ensure that the IT
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