Pfizer

Healthcare

Sr.Manager,ServiceNowITOMArchitect

€75–110k ~AI est. Greece FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Sr. Manager, ServiceNow ITOM Architect at Pfizer. Skills: ServiceNow ITOM, CMDB, Event Management, CSDM. Design ITOM solutions. Develop ITOM solutions”

What You'll Achieve.

Provide excellent visibility; Maintain visibility; Implement enhanced event correlation; Suppress unnecessary support automation; Address potential issues proactively; Ensure comprehensive monitoring; Improve operational efficiency; Ensure complete CMDB population; Ensure CMDB accuracy

Industry & Context.

Healthcare
Problems you'll solve

Problem-solving; Decision-making; Troubleshoot technical issues; Proactive problem-solving

What They're Looking For.

Must Have

Bachelor's degree in Computer Science, 5+ years ServiceNow ITOM administration, 7+ years IT application/infrastructure experience, Certified Implementation Specialist (CIS) Discovery, Certified Implementation Specialist (CIS) Event, Expert in Discovery, Service Graph Connectors, Expert in Service Mapping, CMDB, Event Management, Working knowledge of CSDM framework, Experience with cloud platform discovery (AWS, Azure, GCP), Understanding of CMDB data governance, Experience integrating ServiceNow with enterprise systems, Excellent communication skills, Understanding of business processes

Nice to Have

Advanced degree, ServiceNow Certified Technical Architect (CTA), ServiceNow Certified Master Architect (CMA), Knowledge of system integrations, Experience using generative AI tools

What You'll Do.

Design ITOM solutions

Develop ITOM solutions

Implement ITOM solutions

Ensure successful delivery

Develop strategy and roadmap

Configure ServiceNow ITOM suite

Configure Service Graph Connectors

Configure Service Mapping

Configure Mid Servers

Configure Event Management

Create custom patterns

Configure custom patterns

Configure Discovery Schedules

Configure custom IH ETL

Configure Event rules

Drive data quality governance

Drive CI certification

Implement AIOps capabilities

Design cloud platform discovery

Configure on-premises discovery

Implement container discovery

Troubleshoot technical issues

Resolve technical issues

Develop technical documentation

Maintain technical documentation

Consume data sources into CMDB

Stay current on ServiceNow products

Implement third-party integrations

How You'll Work.

Team & Collaboration

Cross-functional teams; ITOM Product owner; CI owners; Data stewards

Communication Scope

Explain technical concepts

Process & Methodology

Product development, Release management

Full Job Description

## **Use Your Power for Purpose** All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs that Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape. The CISO, Infrastructure and Cloud Services organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes. As part of the Service Management Solutions team, the **Sr. Manager, ServiceNow ITOM Architect** is a highly skilled and experienced ITOM Engineer with a strong background in ServiceNow ITOM, ServiceNow Discovery, Service Mapping, CMDB, CSDM and Event Management. The ideal candidate will have a proven track record of delivering successful ITOM solutions following industry best practices and hands-on expertise in ServiceNow development. The main responsibility of this role is to design, develop, and implement IT operations management processes and systems, utilizing the ServiceNow platform. This individual will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The ideal candidate will ensure that the IT

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